Mis Executive

Roles and Responsibilities

• Manage customer queries through phone calls, emails, and chats to resolve issues efficiently.
• Utilize advanced excel skills such as HLOOKUP, VLOOKUP, Pivot Tables to analyze data and provide insights.
• Provide excellent customer support by understanding their needs and preferences.
• Ensure timely resolution of customer complaints while maintaining a high level of service quality.

Desired Candidate Profile

• 0-3 years of experience in BPO or related industry (customer service).
• Proficiency in using Microsoft Office applications including Excel.
• Strong understanding of basic computer knowledge and internet navigation skills.
• Excellent verbal and written communication skills for effective interaction with customers.