MIS Executive

Key Responsibilities:

• Prepare and maintain real-time reports & dashboards on Excel and Google Sheets
• Track daily calling metrics, dialler performance, lead movement, and agent productivity
• Work closely with Ops, Dialler, and WFM teams to provide actionable insights
• Support business with weekly/monthly reporting, performance trends, and analysis
• Build data visualizations using BI tools (Tableau, PowerBI, Looker preferred)
• Ensure timely, accurate, and structured MIS delivery to stakeholders

✅ Requirements:

• 1–1.5 years’ experience as MIS Executive in a BPO/Call Center/Loan Process
• Proficiency in MS Excel, Google Sheets, Pivot Tables, and Formulas
• Strong analytical and communication skills
• Knowledge of dialler systems & contact center metrics (e.g., Churn, Calls Answered, Dial Types)
• Exposure to BI tools (PowerBI, Tableau, Looker) is a strong plus
• Graduate degree minimum
• Available to join immediately or within 10 days

Pay: ₹25,000.00 - ₹34,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Internet reimbursement
• Paid sick time
• Provident Fund

Work Location: In person