MIS Executive (IT)

The MIS Executive is responsible for ensuring the smooth operation and efficiency of the outlet's Point of Sale (POS) system. They are the primary point of contact for all POS-related issues, providing technical support, data analysis, and operational optimization. This role requires a strong understanding of POS systems, data management, and problem-solving skills.
Key Responsibilities:

• POS System Management:
• Install, configure, and maintain the outlet's POS system, ensuring it is functioning correctly and meeting business needs.
• Troubleshoot and resolve any technical issues with the POS system, promptly addressing any disruptions in service.
• Conduct routine system checks and updates to ensure optimal performance and security.
• Train new staff on the POS system, including order entry, payment processing, and other relevant functions.
• Data Analysis and Reporting:
• Extract and analyze data from the POS system to generate reports on sales, inventory, customer behavior, and employee performance.
• Identify trends and patterns in sales data to inform marketing and operational decisions.
• Prepare regular reports for management, highlighting key performance indicators and areas for improvement.
• Operational Optimization:
• Work with the outlet manager to identify opportunities to improve efficiency and reduce costs through the use of the POS system.
• Develop and implement processes to optimize the POS system workflow, ensuring a seamless customer experience.
• Collaborate with the franchisee's IT department on system upgrades and integrations, ensuring compatibility and smooth transitions.
• Customer Service:
• Provide prompt and courteous support to staff and customers regarding POS system issues.
• Assist in resolving customer complaints related to the POS system, ensuring a positive experience.

Required Skills & Experience:

• Proven experience working with POS systems in a retail or restaurant environment.
• Strong understanding of POS system functionality, including order processing, inventory management, and reporting.
• Ability to troubleshoot and resolve technical issues.
• Proficiency in data analysis and report generation.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and commitment to accuracy.

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person