MIS POS Systems Coordinator

JOB SUMMARY:

The MIS POS Systems Coordinator is responsible for the administration, support, maintenance, and optimization of the organization's Point-of-Sale (POS) systems. The Coordinator also leads a team of technicians, providing direction, training, and support while collaborating with multiple departments to ensure business objectives, project timelines, and operational requirements are met.

ESSENTIAL FUNCTIONS:

• Administer and support Point-of-Sale systems for admission ticketing, food and beverage, and related operations.
• Install, configure, maintain, and troubleshoot POS hardware, software, and peripherals.
• Support payment processing systems, credit card terminals, and related merchant services.
• Monitor system performance and proactively identify and resolve issues to minimize downtime.
• Coordinate POS system upgrades, patches, implementations, and deployments.
• Lead and supervise a team of POS support technicians, including training, coaching, and performance management.
• Develop and maintain technical documentation, procedures, and training materials.
• Provide end-user training and support to operational departments.
• Collaborate with department leaders to identify business requirements and implement POS solutions.
• Assist with project planning, testing, implementation, and change management activities.
• Ensure data integrity, security, and compliance with organizational and PCI standards.
• Generate and analyze system reports to support operational and business needs.
• Facilitate communication between departments to ensure project milestones and deadlines are achieved.
• Maintain inventory of POS equipment, replacement parts, and related technology assets.
• Provide on-call or emergency support for critical system issues as required.

EDUCATION/ EXPERIENCE REQUIREMENTS:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Information Technology, Management Information Systems, Business Technology, or related field, or equivalent experience preferred.
• 3+ years of experience supporting POS systems, ticketing systems, retail technology, or hospitality technology environments.
• Prior supervisory or team leadership experience.
• Experience with payment processing, credit card terminals, and PCI compliance.
• Strong troubleshooting skills involving hardware, software, networking, and peripheral devices.
• Excellent communication, customer service, and organizational skills.

PREFERRED SKILLS:

• Experience supporting admission, amusement park, attraction, zoo, museum, waterpark, or venue ticketing systems.
• Experience with POS reporting, sales reconciliation, and operational analytics.
• Familiarity with SQL databases and report generation.
• Experience with project management and technology implementation initiatives.
• Industry certifications such as CompTIA A+, Network+, PCI Professional (PCIP), or related technical certifications.

PHYSICAL REQUIREMENTS:

• Ability to stand, walk, and move throughout the property for extended periods while responding to technical needs.
• Ability to bend, kneel, stoop, reach, climb, and work in areas where network or computer equipment is located.
• Ability to lift, carry, move, or install equipment weighing up to 50 pounds.
• Good hand flexibility, finger dexterity, visual acuity, and ability to use standard computer, networking, and diagnostic equipment.