MIS SUPPORT ASSISTANT

Job Overview

The MIS Support Assistant is responsible for providing daily technical, operational, and administrative support for the organization’s IT and Management Information Systems, with a primary focus on the ERP system (e.g., SAP, Oracle, NetSuite, Odoo, or Microsoft Dynamics). This role acts as a bridge between end-users, management, and internal/external IT teams to ensure system uptime, data accuracy, smooth workflows, and efficient user support.

Key Responsibilities1. ERP Operations & System Support

• Serve as the first line of support for end-users encountering issues or errors within the ERP system.
• Create, manage, and maintain user accounts, roles, access permissions, and authorization profiles in the ERP software.
• Monitor system performance, daily data synchronization, batch jobs, and automated interfaces between the ERP and external systems.
• Assist in user acceptance testing (UAT), patch updates, and system upgrades.

2. Data Management & Reporting

• Ensure data integrity and accuracy by performing routine data validation, cleansing, and auditing across ERP modules (e.g., Inventory, Sales, Finance, Procurement, HR).
• Generate routine and custom reports, dashboards, and data extracts using ERP reporting tools, SQL queries, or BI tools (e.g., Power BI, Tableau, Excel).
• Assist departments in master data management (creating and updating vendor, customer, item, or chart of accounts master files).

3. User Training & Documentation

• Onboard new employees by providing training on ERP features, navigation, and standard operating procedures (SOPs).
• Prepare and update user manuals, troubleshooting guides, and workflow documentation.
• Conduct refresher training sessions when new ERP features or process updates are rolled out.

4. General MIS & IT Support

• Log, track, and resolve IT/MIS support tickets in a timely manner.
• Escalation of unresolved complex bugs or technical issues to ERP vendors, consultants, or senior IT staff.
• Assist in general office IT support, including hardware/software troubleshooting, network connectivity, and peripheral devices when needed.

Job Qualifications & RequirementsEducation & Experience

• Education: Bachelor’s Degree in Information Technology, Computer Science, Management Information Systems (MIS), Computer Engineering, or a related field.
• Experience: Minimum of 1–2 years of experience in an MIS support, IT helpdesk, or ERP functional support role.

Technical Skills (Required & Preferred)

• ERP Experience (Required): Hands-on experience navigating, configuring, or supporting an Enterprise Resource Planning system (e.g., SAP, Oracle ERP, NetSuite, Odoo, Microsoft Dynamics 365, or Infor).
• Database & Querying: Basic to intermediate knowledge of SQL for database querying, data extraction, and reporting.
• Data & Spreadsheet Tools: Advanced skills in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, basic formulas) for data analysis and troubleshooting.
• Reporting Tools (Preferred): Familiarity with BI/Reporting software (e.g., Power BI, Crystal Reports, Tableau).
• Operating Systems & Hardware: General working knowledge of Windows Server/Desktop OS, networking basics, and hardware troubleshooting.

Soft Skills & Competencies

• Problem-Solving: Strong analytical and troubleshooting mindset to identify root causes of system errors.
• Communication Skills: Excellent verbal and written communication skills to translate complex technical issues into clear explanations for non-technical users.
• Attention to Detail: High precision in handling master data and system security configurations.
• Teamwork & Adaptability: Ability to multitask, prioritize urgent technical tickets, and collaborate effectively across various business departments.

Pay: Php18,000.00 - Php20,000.00 per month

Benefits:

• Promotion to permanent employee

Work Location: In person