MIS/Data Management( Extended Contract)

Position Summary

We are looking for a detail-oriented and proactive Data Governance Analyst / Data Steward to join our Data Governance team. This role is responsible for managing project master data, creating and maintaining project codes in ERP systems, ensuring data accuracy, and delivering high-quality support through efficient ticket management.

The ideal candidate should have strong analytical skills, excellent attention to detail, and the ability to collaborate with cross-functional stakeholders while maintaining service quality and compliance with defined SLAs.

Key Responsibilities

Master Data Management

• Create, update, and maintain project codes and related master data in ERP systems.
• Review and validate business requests to ensure completeness, accuracy, and compliance with organizational standards.
• Perform document verification and ensure all required approvals and supporting documentation are available.
• Maintain data integrity through regular data validation, reconciliation, and cleanup activities.
• Identify and resolve data quality issues while supporting continuous data improvement initiatives.

Service Management

• Manage and resolve service requests and incidents through the organization's ticketing system.
• Prioritize workloads based on business impact and SLA commitments.
• Monitor Service Level Agreements (SLAs) and ensure timely completion of assigned requests.
• Provide timely updates to stakeholders regarding request status and issue resolution.

Data Governance & Compliance

• Support the implementation and adherence to Data Governance policies, standards, and procedures.
• Ensure compliance with master data management controls and internal processes.
• Assist in identifying process improvement opportunities to enhance operational efficiency and data quality.
• Maintain proper documentation of processes, procedures, and work instructions.

Stakeholder Collaboration

• Work closely with Finance, PMO, Operations, and Business teams to resolve data-related queries.
• Communicate effectively with internal stakeholders and provide professional customer support.
• Escalate complex issues appropriately and support leadership with operational updates and reporting.

Required Qualifications

• Bachelor's degree in Commerce, Business Administration, Finance, Information Systems, Computer Applications, or a related field.
• 03 years of experience in Data Governance, Master Data Management, ERP Operations, Shared Services, or a similar operational role.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, or similar) is preferred.
• Familiarity with service management tools such as ServiceNow, Jira, or equivalent is an advantage.

Required Skills & Competencies

Technical Skills

• Understanding of Data Governance and Master Data Management concepts.
• Strong knowledge of Microsoft Excel (lookup functions, pivot tables, data analysis).
• Good working knowledge of Microsoft PowerPoint and Outlook.
• Ability to work with ERP systems and ticket management platforms.

Core Competencies

• High attention to detail and commitment to data accuracy.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Customer-focused mindset with excellent stakeholder management skills.
• Team player with a collaborative and proactive approach.
• Ability to work independently while maintaining quality and compliance.

Key Performance Indicators (KPIs)

• SLA Compliance
• Data Accuracy and Quality
• Ticket Resolution Time
• First-Time-Right Processing
• Productivity (Requests Processed)
• Customer/Stakeholder Satisfaction
• Process Compliance
• Continuous Improvement Contributions

What We Offer

• Opportunity to build expertise in Data Governance and Master Data Management.
• Exposure to global ERP processes and cross-functional business operations.
• Collaborative work environment with structured learning and development.
• Career progression opportunities within Data Governance, ERP Operations, and Shared Services.