Mission Control Associate

Expected compensation: 25.00 USD Per Hour

HireArt is helping an on-demand, autonomous ride-hailing company hire Mission Control Associates to support Mission Control and help ensure each trip requested by a rider is completed safely and successfully.

In this role, you'll work behind the scenes from the service operations command center, supporting the safe and efficient operation of an autonomous vehicle fleet. Similar to air traffic control, Mission Control monitors service operations both holistically and at the individual vehicle level, managing fleet and crew allocation in real time and identifying opportunities to improve safety and service efficiency.

The ideal candidate is proactive, resourceful, and comfortable working in a fast-paced operational environment. You have strong communication skills, are comfortable navigating computer-based systems, and can collaborate across teams to help keep service operations running smoothly.

Available Shifts AM Shifts: Tues-Sat - 9:30am - 6:00pm

Sun-Thurs - 9:30am - 6:00pm

Fri-Tues - 9:30am - 6:00pm

PM Shifts Fri-Tues - 5:30pm - 2:00am

Fri-Tues - 5:30pm - 2:00am

Fri-Tues - 5:30pm - 2:00am

As a Mission Control Associate, You'll

• Support commercial service operations from the service operations command center.
• Ensure operational teams are ready for service by completing pre-mission startup checklists.
• Work cross-functionally to help ensure operations within your assigned market run smoothly.
• Serve as the first point of contact for basic vehicle troubleshooting.
• Create and escalate service disruption events through an internal ticketing system.
• Dispatch Fleet Response crews when vehicle recovery is required and coordinate with cross-functional teams on status updates.
• Manage market configurations, including restricted areas and hours of operation, to respond to civic events, traffic incidents, emergency scenes, and other operational conditions.
• Assist with operational documentation and process improvements.

Requirements

• Must meet all requirements, including possessing and maintaining a valid in-state U.S. driver’s license for the past 3+ consecutive years with no gaps

• Must have a clean driving record with no disqualifying driving history within the past 10 years, including:

• DUI or DWI

• Driving-related license suspension

• Serious at-fault accident resulting in injury or death

• Two or more moving violations

• Pass a background check and drug screen

• Must comply with the Substance Abuse Policy

• Excellent written and verbal communication skills

• Proactive mindset and strong resourcefulness

• Strong computer literacy and comfort working with computer-based systems

Preferred Qualifications

• Leadership or supervisory experience

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Las Vegas, NV area. HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.