Mission Integration Program Manager

MISSION CONTRIBUTION

Ensures that individual Alabama Goodwill Industries, Inc. (AGI) team members receive those services from Goodwill, strategic partners, and other community resources consistent with the mission, identified outcomes, the team member’s plan; and which move the team member toward overcoming barriers, self-sufficiency, and life goals.

FUNCTION

Leads staff engaged in, and activities designed to advance the AGI Good Partner Coach program. Plays an integral role in AGI mission integration initiatives including Working Better Together and Role Model Worker (RMW). Performs outreach to community partners for resources to help team members meet plan goals.

SPECIFIC DUTIES

• Represents AGI Core Values in a superior manner and sets the proper coaching tone for AGI’s mission integration strategy.
• Directs, hires, trains, and supervises all assigned staff, providing guidance, evaluations, and corrective action as needed.
• Assesses program participants, develops plans with goals for participants to overcome barriers, and brings community resources to bear on help needed for goal accomplishment.
• Effectively collaborates with partners and others to support participation and remove barriers to engagement.
• Conducts one-on-one and/or group orientation, ensuring that the team member is knowledgeable regarding the nature and scope of programs and services offered and that questions and concerns are answered.
• Leads Good Partner Coaches in the development of, and develops for assigned team members, an action plan with team member partners based upon team member input that identifies goals, barriers, solutions, resources, action steps, individuals responsible, and target dates pertaining to achieving self-sufficiency and life goals. Ensures that team members who are not yet ready for RMW have action steps identified on their plans that will move them into that program.
• Develops, plans, executes, and analyzes departmental policies, processes, data collection, and evaluative efforts to identify and address gaps in resources, services, and supports necessary to assist program participants in achieving goals and self-sufficiency.
• Develops program goals and benchmarks, strategic plans, processes, forms, and leads the successful execution of each.
• Acts as liaison with AGI’s internal divisions’ leadership to identify and facilitate responses to the career development and personal needs of team members including achievement of personal goals and successful completion of the RMW Program.
• Represents AGI at community events, resource fairs, social service community meetings, etc.
• Ensures timely, appropriate, and effective delivery of resources and supports necessary to address and resolve barriers to employment internally, with community agencies, strategic partners, and community resources.
• Maintains regular and ongoing contact with the team members, internal service providers, community agencies, and strategic partners for which team members are receiving services in order to ensure single point of contact case management and seamless service delivery.
• Supports career development programming and activities, including workshop facilitation, attending team meetings, in-service training, seminars, and regular and ad hoc team meetings as assigned.
• Identifies and organizes Mission Moment events for board od directors and community meetings.
• Performs a variety of office and administrative duties, including data collection, case noting, plan creation, correspondence, report preparation, etc. Provides reports on the demographics of those served for internal and external mission messaging and AGI Board and Goodwill International reporting.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent interpersonal, organizational, and communication skills. Empathy is key.
• Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams.
• Must have an upbeat personality and inspire confidence in others.
• Strong critical thinking, problem-solving, and analytical skills, with the ability to negotiate and produce productive relationships.
• Strong skills and understanding of technology, digital skills needed for today’s careers, productivity software, digital trends, etc. Includes intermediate skills with Microsoft Office Suite; intermediate skills with database use, web-based learning and online job application platforms; knowledge of peripheral devices, digital platforms, tools, and software.
• Practices and techniques for working with disabled team members.
• Ability to handle volatile customers and situations without input from others and in alignment with organizational mission, values, and philosophies.
• Good command of written and spoken English, including good grammar, is required (Bi-lingual in Spanish is a plus).
• Ability to work independently and as a member of a team within the context of a team-based organization.

TRAINING & EXPERIENCE

• Bachelor’s degree from an accredited college or university in human services, sociology, psychology, education, or a related field.
• 5 years experience providing case management, career navigation, or similar supports to diverse populations in social service settings.
• 2 years experience supervising, developing, and training others.
• 2 years experience developing and maintaining community partnerships, with demonstrated ability to collaborate with partner agencies.

SPECIAL REQUIREMENTS

• Valid driver's license, proof of insurance, reliable car and safe driving record.
• Available and willing to work flexible days and hours including evenings and weekends as needed.
• Ability to conform to Goodwill Industries' Drug-Free Workplace requirements.

CRITICAL PERFORMANCE FACTORS:

• Serve approximately 30 team members with 2 or more GPC reports
• Increase partners with individual development plans
• Percentage of plan goals met
• Increase team members obtaining a GED or high school diploma
• Increase team members in RMW training
• Retention Rate according to plan

Alabama Goodwill Industries (AGI) is an Equal Opportunity Employer committed to creating a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.