Benefits:

• Health insurance
• Paid time off
• Training & development
• 401(k)

Mitigation Administrative Assistant

Swift Restoration, LLC dba SERVPRO is seeking an experienced, detail-oriented Mitigation Administrative Assistant to join our growing restoration team. The ideal candidate will have prior experience working in the restoration, insurance, mitigation, or construction industry and understand the fast-paced nature of emergency services.

This position plays a critical role in supporting our mitigation department by assisting with job documentation, estimates, customer communication, insurance programs, and Third-Party Administrator (TPA) requirements.

Responsibilities

Provide administrative support to the Mitigation Department, Project Managers, and Estimators

• Assist with creating, reviewing, and updating estimates and job documentation in Xactimate Upload and maintain job documentation, photos, drying logs, estimates, invoices, and other required documents
• Work within TPA and insurance carrier platforms, including Contractor Connection, Alacrity, and other similar programs Monitor job assignments and ensure required documentation is submitted within program deadlines
  Communicate with insurance adjusters, TPA representatives, customers, and internal team members
  Assist with job file audits to ensure completeness and compliance
  Track outstanding documentation, estimates, approvals, and invoices
  Enter and maintain accurate job information in company software and TPA portals
  Assist with scheduling and coordinating mitigation projects as needed
  Follow up on approvals, supplements, and outstanding items
  Maintain organized and accurate electronic job files
  Support the mitigation team with other administrative duties as assigned

Qualifications

• Previous administrative experience in the restoration, mitigation, insurance, or construction industry preferred
• Experience using Xactimate is required
• Experience working with TPA programs, including Contractor Connection and Alacrity, is strongly preferred Knowledge of water, fire, mold, and other mitigation services preferred
  Understanding of insurance claims and restoration documentation is a plus
  Strong computer skills and ability to learn multiple software platforms
  Excellent organizational and time-management skills
  Ability to manage multiple projects and deadlines in a fast-paced environment
  Strong attention to detail and accuracy
  Professional written and verbal communication skills
  Ability to work independently while also functioning effectively as part of a team

What We Offer

Competitive pay based on experience

Health and other benefits
Paid time off
Opportunities for professional growth and advancement
Fast-paced and team-oriented work environment

Experience:

Xactimate: Required

Restoration/Mitigation Administration: Preferred
Contractor Connection: Preferred
Alacrity: Preferred
Insurance Claims or TPA Programs: Preferred

We are looking for a motivated and experienced administrative professional who understands the restoration industry and can help keep our mitigation projects organized, compliant, and moving forward efficiently.

Apply today to join our growing team!

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