Mitigation Crew Chief

Job Overview

We are seeking an experienced Crew Chief to lead and actively participate in water mitigation, fire and smoke cleanup, and mold remediation operations for residential and commercial properties.

This hands-on leadership role requires strong technical expertise, ownership of daily field operations, and a commitment to quality workmanship and exceptional customer service.

The company provides a truck, including company-paid fuel, insurance, and maintenance. The vehicle may be used for commuting between home and work and for business-related travel.

Responsibilities

• · Lead and support field technicians through clear direction, technical guidance, and hands-on assistance to ensure safe, high-quality work.
• Oversee operations across multiple job sites, coordinating crews, equipment, and materials to maintain productivity and ensure timely completion of work.
• Coordinate timely responses to emergency service calls, ensuring crews and equipment are mobilized promptly.
• Ensure company vehicles and equipment are properly maintained and ready for deployment.
• Assess property damage, determine appropriate mitigation strategies, and initiate measures to prevent further damage.
• Ensure compliance with applicable workplace safety regulations and company safety procedures across all job sites.
• Ensure customer property is protected and job sites are maintained in a clean, orderly condition throughout mitigation operations.
• Monitor labor, equipment, and material costs to maintain job profitability.
• Conduct final job site inspections to verify that all mitigation work is complete and meets company quality standards.
• Ensure all daily job documentation is accurate, complete, and uploaded in a timely manner.
• Develop accurate scopes of work, prepare mitigation estimates, and obtain customer approval.
• Maintain clear, professional communication with customers and insurance adjusters throughout the insurance claims process, providing timely updates on work progress, scope changes, and any issues requiring attention.

Required Skills and Experience

• · Extensive hands-on experience in water damage mitigation (including water extraction and structural drying), fire and smoke damage cleanup, mold remediation, and contents pack-outs.
• IICRC Water Damage Restoration Technician (WRT) and Fire and Smoke Damage Restoration Technician (FSRT) certifications, with expert-level knowledge of mitigation techniques and industry standards.
• Proven experience leading mitigation crews, with the ability to delegate responsibilities, make sound decisions, and hold team members accountable.
• Strong understanding of building materials and construction methods, with hands-on experience in demolition.
• Proven experience developing mitigation scopes of work and preparing accurate estimates using industry-standard estimating software.
• Solid verbal and written communication skills, with fluency in English.
• Strong organizational and prioritization skills, with the ability to adapt quickly to changing demands in a fast-paced environment.
• Ability to work a flexible schedule and participate in a rotating on-call schedule for after-hours emergencies, including nights and weekends.
• Ability to perform physically demanding work, including lifting and moving heavy equipment and materials, with or without reasonable accommodation.
• Must pass a criminal background check.
• Valid VA driver’s license with an acceptable driving record
• Must be authorized to work in the United States. Visa sponsorship is not available for this position.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Professional development assistance

Application Question(s):

• Are you IICRC certified?
• Do you have any felonies?
• Are you authorized to work in the U.S.? Visa sponsorship is not available for this position.

Work Location: In person