Mitigation Manager

Rainbow Restoration of Salem is seeking an experienced, motivated Mitigation Manager to lead our mitigation department.

We are looking for a strong, hands-on leader who can independently manage daily field operations, coordinate multiple jobs and crews, develop employees, and ensure projects are completed safely, efficiently, and profitably.

This position requires someone who takes ownership, makes sound decisions, communicates effectively, and can manage the department with minimal day-to-day direction from ownership.

Key ResponsibilitiesOperations & Production Management

• Schedule and deploy technicians across multiple mitigation projects.
• Coordinate manpower, equipment, materials, and job schedules with project managers and office personnel.
• Oversee equipment inventory, utilization, vehicle readiness, supplies, and maintenance.
• Review job scopes, estimates, documentation, and production reports for accuracy and completeness.
• Conduct field inspections and ensure work meets company quality and safety standards.
• Identify operational problems and implement solutions to improve efficiency.
• Maintain timely and accurate production reporting.

Employee Leadership & Development

• Supervise, train, coach, and develop mitigation technicians and lead technicians.
• Establish clear expectations and hold employees accountable for performance, safety, documentation, and customer service.
• Assist with hiring, employee evaluations, corrective action, and advancement decisions.
• Build a dependable team capable of working independently and delivering consistent results.

Financial & Performance Accountability

• Monitor job profitability, labor costs, equipment utilization, and overall production performance.
• Review completed job costing and identify opportunities to improve efficiency and profitability.
• Track department performance indicators, including cycle times, callbacks, documentation quality, and customer satisfaction.
• Maintain operational performance within approved budgets.
• Identify opportunities to improve production processes and reduce unnecessary expenses.

Customer & Insurance Communication

• Handle escalated customer concerns and communicate professionally with homeowners and insurance representatives.
• Coordinate with project managers and estimators regarding job scopes, schedules, approvals, and production needs.
• Ensure accurate, timely job documentation and communication between field crews and office staff.
• Maintain a professional customer experience throughout the mitigation process.

Emergency Response & On-Call

• Manage the mitigation department's on-call schedule and ensure dependable emergency response coverage.
• Provide oversight and technical support for significant or unusual losses.
• Participate in required on-call responsibilities and ensure technicians meet company response expectations.

QualificationsRequired

• Current IICRC Water Restoration Technician (WRT) certification.
• Current IICRC Applied Structural Drying (ASD) certification.
• Experience in the restoration or water damage mitigation industry.
• Demonstrated experience supervising crews and coordinating multiple projects.
• Strong knowledge of mitigation procedures, drying equipment, moisture mapping, and structural drying practices.
• Ability to make independent field decisions and resolve operational problems.
• Strong leadership, organizational, and customer communication skills.
• Proficiency with computers, mobile devices, and restoration documentation software.
• Understanding of labor management, job costing, and production efficiency.

Preferred

• Experience with Xactimate, MICA, DocuSketch, or comparable restoration software.
• Experience working with insurance carriers and managed repair programs.
• Experience overseeing fire, smoke, and mold mitigation projects.

What We're Looking For

Our ideal candidate is a confident, organized, and accountable restoration professional who leads by example.

We value individuals who:

• Take initiative and responsibility for results.
• Make sound decisions without requiring constant supervision.
• Communicate clearly with employees, customers, and insurance professionals.
• Develop employees and hold their teams accountable.
• Understand the importance of job profitability and operational efficiency.
• Maintain high standards for safety, documentation, and customer satisfaction.
• Identify problems and take action to resolve them.

Pay: $28.00 - $34.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Work Location: In person