Mitigation Project Manager

Mitigation Project Manager

Company: SERVPRO
Job Type: Full-Time

Job Summary

We are seeking a dependable, organized, and customer-focused Mitigation Project Manager to oversee water, fire, and mold mitigation projects from start to finish. The ideal candidate will coordinate with customers and field crews, ensure all required job documentation is completed accurately, and maintain clear communication throughout each project.

This position requires strong organizational skills, attention to detail, and the ability to manage multiple projects while ensuring work is completed efficiently and professionally.

Key Responsibilities

• Manage and coordinate mitigation projects from initial assignment through completion.
• Communicate with customers throughout the project to provide updates, answer questions, and address concerns.
• Coordinate with field crews to ensure work is performed according to the project scope and company procedures.
• Complete all required job paperwork, documentation, and project records accurately and on time.
• Prepare and complete job sketches, diagrams, and scopes of work for each project.
• Document job conditions, affected areas, work performed, and project progress.
• Ensure project files contain the necessary documentation, photographs, sketches, and scopes.
• Monitor job progress and communicate any changes, delays, or additional work requirements to the appropriate parties.
• Maintain professional relationships with customers, technicians, subcontractors, and office personnel.
• Ensure projects are organized and documented properly for estimating, billing, and file review.
• Follow company safety procedures and applicable industry standards.

Qualifications

• Valid driver's license required.
• IICRC Water Restoration Technician (WRT) and Applied Structural Drying (ASD) certifications required, or willingness to attend training and successfully pass the required certification exams.
• Strong communication and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Comfortable using computers, mobile devices, and job documentation software.
• Ability to communicate effectively with field crews and customers.
• Restoration or mitigation industry experience preferred.
• Experience with job sketches, scopes of work, estimating software, or restoration documentation is a plus.

What We're Looking For

We are looking for someone who takes ownership of their projects, follows through on commitments, and understands the importance of accurate documentation and customer satisfaction. The successful candidate will be comfortable balancing office responsibilities with on-site project coordination and will work closely with technicians to keep jobs moving efficiently.

How to Apply

If you are organized, dependable, and enjoy coordinating projects while helping customers through the restoration process, we encourage you to apply!

Pay: $57,000.00 - $89,500.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Professional development assistance
• Referral program

Work Location: In person