Mitigation Technician

Mitigation Technician – Lead Regional Property Recovery and Emergency Restoration Projects Job Overview

• Company: Rocky Top Restoration
• Salary/Pay Rate: $18 – $25 per hour, based on experience
• Location: Knoxville, TN
• Job/Employment Type: Full Time
• Schedule: Monday–Friday, with occasional on-call duties, after-hours emergency response, and overtime opportunities
• Mandatory Licences & Certifications: None Required

The Opportunity : You will serve as a critical field responder, driving the successful execution of urgent water, fire, mold, and storm damage restoration projects. This role allows you to support local communities during critical emergencies while mastering advanced property drying and structural recovery techniques. You will have the autonomy to manage on-site equipment configurations with the support of a dedicated local management team.

How You Will Make An Impact

• Execute daily field mitigation tasks including water extraction, structural demolition, and comprehensive debris removal.
• Position advanced drying equipment such as air movers and dehumidifiers to stabilize damaged environments.
• Monitor critical moisture readings and maintain structured job site documentation for property insurance validation.
• Collaborate with property owners directly to deliver compassionate service and clear operational updates during stressful crises.
• Enforce strict compliance with company safety protocols and industry-standard IICRC field operational guidelines.
• Coordinate real-time logistical updates with the Mitigation Manager to prevent project delays or material shortages.

Required Qualifications & Experience

• Proven background performing physical labor within mitigation, restoration, construction, or general field labor environments.
• Proficiency using standard hand tools, specialized demolition equipment, and electronic moisture measurement devices.
• Absolute willingness to operate in challenging environments including crawl spaces, attics, and heavily damaged structures.
• Physical capability to lift over 50 pounds repeatedly and execute manual labor throughout extended shifts.
• Flexibility to respond to unpredictable after-hours emergency calls and participate in an on-call schedule rotation.

Preferred Qualifications & Experience

• Active IICRC Water Damage Restoration Technician (WRT) certification or equivalent technical disaster recovery training.
• Demonstrated experience handling complex structural drying setups or specialized mold remediation layouts.
• Strong communication skills optimized for reassuring property owners and managing fluid team dynamics on-site.

Compensation & Benefits

• Bi-weekly pay cycle with competitive hourly rates based on prior restoration experience.
• Comprehensive medical, dental, and vision insurance coverage options.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) availability.
• Sponsored life insurance, disability protection, and specialized pet insurance programs.
• Dedicated retirement savings program to support long-term financial security.
• Generous paid time off package covering vacation, personal days, and paid technical training.
• Complete provisioning of professional company tools, safety equipment, and branded apparel.
• Access to career advancement pathways and company-funded professional certification courses.

About Us: Rocky Top Restoration is a trusted name in regional property recovery, operating with a culture rooted in teamwork, transparency, and care. We foster a supportive environment where long-term careers are built through structured mentorship and professional development.

Rocky Top Restoration is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.