Mitigation Technician

Position Summary

The Mitigation Technician is responsible for performing hands-on emergency mitigation and restoration services following water damage, fire, smoke, mold, or other property losses. This role focuses on rapid response, containment, water extraction, structural drying, cleaning, and documentation to stabilize properties, minimize further damage, and support insurance claims. The technician works both independently and as part of a field team, often in challenging environments, and must maintain high standards of safety, professionalism, and customer service.

Key Responsibilities

• Respond promptly to emergency calls and on-site assignments, often including nights, weekends, and holidays.
• Perform water extraction using truck-mount or portable extractors, pumps, and related equipment.
• Set up and monitor structural drying equipment (air movers, dehumidifiers, air scrubbers, heaters) and adjust as needed based on moisture readings.
• Conduct moisture mapping, thermal imaging, and documentation of affected areas using moisture meters, hygrometers, and related tools.
• Establish containment barriers and use negative air machines for mold or hazardous material control when required.
• Remove debris, contents, and damaged materials; perform demolition of non-structural elements as directed.
• Clean and sanitize affected surfaces; apply antimicrobial treatments when appropriate.
• Document all work thoroughly with photos, notes, moisture logs, equipment placement diagrams, and daily reports for insurance and project files.
• Communicate clearly with customers, adjusters, and internal team members regarding scope, progress, and any issues.
• Load/unload equipment and materials; maintain and clean company vehicles, tools, and job sites.
• Follow all safety protocols, including PPE use, ladder safety, confined space awareness, and hazard communication.
• Assist with inventory, equipment maintenance, and restocking as needed.
• Complete all required paperwork, time sheets, and digital documentation accurately and on time.

Qualifications

• High school diploma or GED preferred.
• 1+ years of experience in water mitigation, fire restoration, construction, or related field strongly preferred (entry-level candidates with strong work ethic will be considered).
• Valid driver’s license with clean driving record; ability to operate company vehicles.
• Physical ability to lift 50+ lbs, work in confined or elevated spaces, climb ladders, and perform strenuous tasks in varying conditions (hot, cold, wet, dusty environments).
• Willingness to work flexible hours, including on-call rotations, evenings, weekends, and emergency response.
• Strong attention to detail, reliability, and ability to follow instructions and safety procedures.
• Basic computer skills for documentation and reporting (smartphones/tablets used on jobs).
• Professional appearance, positive attitude, and excellent customer service skills.

Preferred Qualifications / Certifications

• IICRC Water Restoration Technician (WRT) or Applied Structural Drying (ASD) certification.
• Mold remediation or fire/smoke restoration certifications a plus.
• Experience with Xactimate, moisture documentation software, or similar estimating/claims tools.
• OSHA 10 or construction safety training.
• Experience working with insurance claims, TPAs, or commercial properties.

Physical Demands & Working Conditions

• Frequent standing, walking, bending, kneeling, crawling, and lifting.
• Exposure to water, mold, smoke residue, dust, and potentially hazardous materials (with proper PPE).
• Work in occupied and unoccupied residential and commercial properties, including basements, attics, and crawl spaces.
• Variable schedules and emergency call-outs.

Benefits (customize as applicable)

• Competitive pay (hourly + potential overtime / on-call premiums).
• Health insurance, paid time off, and other benefits (detail as offered).
• Training and certification support.
• Career growth opportunities within a growing restoration company.

Pay: $19.00 - $22.00 per hour

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Safety equipment provided
• Vision insurance

Work Location: In person