销售订单支持 (MJ001321)

该职位来源于猎聘 ◼ Order Processing

• Existing customer -100% correct order entry within 1 working days after receiving PO upon the correct approval procedure and availability of spec. file according to department SLA
• New Customer
• 100% correct order entry within 2 working days according to department SLA
• Forwarder, ship-to account creation
• Ship-to address in Chinese System’s maintains and updates.
• Various orders creation with 100% correct, such as ZOR, L&E, ZDS&ZDI, ZKB, ZCC, etc.
• Customer Order upload in SAP without missing.
• SAP order changes
• Monthly order audit, checking points, and action required as well as follow up
• Documents (proforma invoice, packing list, LC documents, etc) to support customers & business requirements
• Customer complaint handling via CRM or Fracas
• Escalate and record any abnormal issues timely, proactively seek for solutions till it is closed
• RFQ create & Follow-up, MRF/CRF follow-up.
• Customer master format update.
• Job aid and procedure update. ◼ Tax invoice sending
• Abnormal case follow-up.
• Monthly summary for tax invoice & Express sending out quantity and payment checking.
• Monitor and record performance for No, 3 market. ◼ Training
• New job training or refresh training for systems (SAP, CRM, etc.)
• New job training or refresh training for related procedures or job aids
• Training for new projects, based on global timeframe
• Soft skill training according to personal development plan ◼ Safety
• Attend weekly safety meeting
• Complete Traccess training & test timely ◼ Others
• Kinds of reports support business requirements
• Back up of other colleagues - other assigned jobs