售后服务工程师-合肥 (MJ001328)

该职位来源于猎聘 Main Responsibilities主要职责 Daily Inspections: Responsible for the vacuum pumps regularly inspection and provide on-site services for key lithium battery clients. Conduct inspections and routine checks according to the scope and frequency specified in vacuum pump health service. Service record and maintenance accurately, manage the on-site vacuum pumps archive for client. Promptly identify potential issues on-site and implement targeted solutions.

日常巡检：负责主要的锂电客户进行现场真空泵巡检及驻厂服务，根据真空泵健康服务要求项目和频次进行巡检和常规检查，并做好维护和保养记录，建立客户现场真空泵档案库；及时发现现场的潜在问题，并采取针对性的解决方案。 Troubleshooting: Rapidly diagnose temporary vacuum pump failures at customer sites, providing on-site solutions or arranging return the pump back to VTS Workshop for repair; respond promptly to the customer on-site issues and minimize vacuum pumps downtime. 故障排查：针对客户现场临时真空泵故障快速查找原因，并提供现场解决方案或返回VTS Workshop 进行返修；快速反应并支持客户现场问题，减少客户的宕机时间。 Information Collection: Collect and gather the on-site vacuum pump install base data from customers, and forward to the VTS Marketing Department. 信息收集：收集和整理客户现场真空泵Install Base信息，并将信息反馈给VTS市场部。 Maintenance Plan: Develop customized maintenance schedules aligned with products and customer production plans, establish on-site equipment health records, and implement lifecycle management for vacuum pumps. Coordinate with the VTS sales team to support sales operations regularly. 维护保养计划：结合我司产品类型和客户的生产计划定制维护保养计划，建立客户现场机器健康档案，并做好现场真空泵Life cycle管理，定期和VTS销售团队对接，支持VTS销售业务。 Technical Support: Monitor the latest developments of our clients, and promptly find our revised technical solutions with the VTS technical support team together to meet client requirements. 故障泵更换维修：客户端故障泵现场备泵更换，及时返回仓库和维修车间，并完成仓库和车间维修泵组装测试，及时将故障泵修复，确保客户端顺利生产运行。 Service Report: Complete the on-site maintenance and temporary issue resolution reports on time, ensure closed-loop communication with the customer. 现场服务报告：及时完成现场维护保养和临时问题处理报告，并和客户做好闭环沟通。 Communication Bridge: Understand customer process requirements, promptly address customer inquiries to enhance satisfaction. Regularly coordinate with IV Sales and VTS Sales teams to serve as a communication bridge between the company and end users. 沟通桥梁：了解客户工艺需求，针对客户疑问及时予以解答，提高客户满意度；定期与IV销售和VTS销售沟通，做好公司与客户之间的沟通桥梁。 Training & Sharing: Prepare inner team training and sharing for on-site troubleshooting technical experience, and customer training for products maintenance knowledge. 培训分享：整理现场常见故障处理经验和技术内部分享，针对客户进行产品维护保养知识培训。

• EHS & Safety: Ensure you work according to the company’s safety guidelines, follow any customer specific safety guideline on-site. In addition, you are expected to conduct Last Minute Risk Assessments and know the decontamination info from the records. Always use necessary and prescribed Personal Protective Equipment. EHS和安全：确保严格遵守公司EHS和安全政策进行作业，并遵守现场客户制定的特殊安全政策。此外，需执行临场风险评估，并熟知记录中的规范操作信息。务必使用必要且规定的个人防护装备。 Skills技能 / Knowledge 知识/ Experience经验 13-

Degree Level – college or above.

学历要求—大专及以上。 -

Minimum Of 3-5 Years Related Working Experiences 至少3-5年相关工作经验。 -

Knowledge Areas: 知识要求： ü Technical expertise, combining mechanical and electrical components 技术专长，兼具机械与电气组件知识。 ü Technical and application knowledge: ability to constantly learn and develop 技术与应用知识：具备持续学习与发展的能力 ü Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc. 渴望紧跟前沿科技发展如：物联网、互联技术等 ü Experience in a service position in an industrial and highly technical environment 有工业化、高度技术化服务岗位工作经验