[MNC] E-Commerce Operations Executive (Brand.com)

Responsibilities

• Manage day-to-day e-commerce operations, including product listings, product information and inventory updates.
• Monitor and maintain the online store to ensure accurate product information, pricing, stock availability and smooth customer experience.
• Set up and manage online campaigns, promotions and content updates using relevant e-commerce platforms.
• Monitor online sales, website traffic, conversion rates and other key performance indicators to identify opportunities for improvement.
• Support the achievement of monthly online sales targets and revenue growth.
• Coordinate order fulfilment, deliveries, exchanges, returns and refunds with relevant internal teams and external partners.
• Handle customer enquiries and feedback received through the online platform, ensuring timely resolution and follow-up.
• Work closely with Marketing, Planning, Logistics, Retail and other relevant teams to coordinate e-commerce campaigns and initiatives.
• Support the enhancement of the online customer journey and user experience through digital and technology-driven solutions.
• Analyse customer behaviour, sales data and market trends to identify opportunities to improve customer engagement and business performance.
• Collaborate with technology partners and external vendors on digital platform enhancements and projects.
• Prepare regular performance reports and provide insights and recommendations to management.
• Support the implementation of digital initiatives while ensuring consistency with overall brand and business objectives.
• Perform other ad-hoc duties and projects as assigned.

Requirements

• Bachelor’s Degree or Diploma in Business, Marketing, E-commerce, Digital Marketing or a related field.
• At least 2 - 3 years of experience in e-commerce, digital commerce, online retail or digital marketing, preferably from Retail or FMCG-related industry.
• Familiarity with e-commerce platforms such as Magento, AEM or similar platforms.

Interested candidates who wish to apply for the advertised position, please send in your updated resume to [email protected]

EA License No: 13C6305

Reg. No.: R24120209 (GAN CHYE SHEN)

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