Mobile Activation and Onboarding Support Representative – Colombia

FUSION CX | JOB OPENING

Department: Call Center Operations | Category: Mobile Activation / Customer Onboarding / Telecommunications

About the Role

Fusion CX is looking for Mobile Activation and Onboarding Support Representatives to assist new customers of a US mobile services provider. You will guide customers through the steps needed to activate and begin using their mobile services, helping them resolve common onboarding questions along the way.

Key Responsibilities

• Guide new customers through mobile onboarding and activation steps.
• Explain activation procedures and relevant account requirements clearly.
• Provide patient, step-by-step help when customers need additional guidance.
• Identify and troubleshoot routine activation and onboarding problems.
• Escalate technical or account issues when necessary.
• Record onboarding details accurately and follow established quality and support procedures.

Skills and Qualifications

• Customer service or contact center experience preferred.
• Strong English communication and clear step-by-step explanation skills.
• Patient, detail-oriented approach and good troubleshooting ability.
• Comfortable learning activation processes, technical information, and support systems.
• Technical support, device activation, or telecommunications experience is an advantage.

Who Should Apply?

Best suited to customer support or technical assistance candidates who enjoy guiding customers through new processes.

Apply Today

Looking for mobile customer service jobs in Colombia, inbound customer service jobs, call center jobs in Colombia, or customer service jobs in Colombia? Join Fusion CX as a Customer Service Associate – Mobile Inbound and build your career in customer experience.