Mobile & Laptop Technician

Mobile Phone & Laptop Repair Technician

Company: Happy Mobiles Limited

Location: Andover, Hampshire

Salary: £30,000–£32,000 per annum (depending on experience and skills)

Job Type: Full-time

Work Location: In person

About Us

Happy Mobiles is an independent mobile phone retail and repair business established in Lymington, specialising in mobile phone, tablet and laptop repairs, alongside the sale of mobile phones, accessories and related products.

As part of our continued growth, we are expanding our operations and opening a new store in Andover. We are looking for an experienced, reliable and motivated Mobile Phone & Laptop Repair Technician to join our team and play a key role in the success of our new branch.

The Role

The successful candidate will be responsible for diagnosing, troubleshooting and repairing a wide range of electronic devices while delivering excellent customer service.

We are looking for a skilled technician who can work independently, manage repairs efficiently and maintain high standards of workmanship.

Key Responsibilities

Diagnose and repair smartphones, tablets and laptops, including Apple, Samsung, Google and other major brands.

Carry out screen replacements, battery replacements, charging port repairs, camera replacements and other hardware repairs.

Diagnose and troubleshoot hardware and software faults.

Perform operating system installations, software updates, data transfers and device resets.

Diagnose and repair games consoles, including PlayStation, Xbox and Nintendo devices, where suitably experienced.

Conduct thorough testing and quality checks before returning repaired devices to customers.

Provide accurate repair quotations and estimated completion times.

Maintain accurate repair records and customer information.

Monitor spare parts inventory and report stock requirements.

Maintain a clean, organised and safe repair workspace.

Assist customers with technical enquiries and recommend suitable products and accessories.

Support general retail operations when required.

Requirements

Essential:

Previous hands-on experience in mobile phone and laptop repairs.

Strong diagnostic, troubleshooting and fault-finding skills.

Experience repairing Apple, Samsung, Google and other major device brands.

Good knowledge of hardware and software troubleshooting.

Excellent attention to detail and problem-solving abilities.

Good communication and customer service skills.

Ability to work independently and as part of a team.

Reliability, professionalism and a positive attitude.

Flexibility to work weekends when required.

Desirable:

Experience repairing games consoles, including PlayStation, Xbox and Nintendo.

Experience in board-level repairs and microsoldering.

Experience with HDMI port replacements and motherboard diagnostics.

Previous retail sales experience within the electronics industry.

Relevant technical qualifications or certifications.

Working Schedule

Full-time position.

Weekend availability required, with working days to be agreed.

Occasional additional hours may be available or required by agreement, depending on business needs.

Working hours and rest breaks will be agreed in advance, in accordance with UK employment regulations.

What We Offer

Competitive annual salary of £30,000–£32,000, depending on experience and technical skills.

Paid annual leave in accordance with UK statutory entitlements.

Statutory sick pay, subject to eligibility.

Workplace pension, subject to auto-enrolment eligibility.

Employee discounts on selected products and repairs.

Ongoing training and development opportunities.

Friendly and supportive working environment.

Opportunity for career development within a growing independent business.

How to Apply

If you are an experienced repair technician with a passion for technology and excellent customer service, we would love to hear from you.

Please submit your CV detailing your previous repair experience, technical skills and availability.

Job Type: Full-time

Salary: £30,000–£32,000 per annum

Work Location: Andover, Hampshire (in person)

Pay: £30,000.00-£32,000.00 per year

Benefits:

• Casual dress
• Employee discount
• Flexitime
• Free parking
• Sick pay
• Store discount
• Unlimited paid holidays

Work Location: In person