Mobile Application Administrator/ Expert

Role & responsibilities

Desired Competencies (Technical/Behavioral Competency)

Must-Have

• Overall, 5**-8 years** of experience in mobile device management with Microsoft Intune.
• Strong knowledge of Android Enterprise and iOS device management lifecycle management.
• Enrolment, policy assignment, troubleshooting.
• Experience in mobile security best practices, compliance policies & threat protection
• Familiarity with PowerShell scripting and automation for Intune administration and Certifications such as Microsoft Certified: Endpoint Administrator Associate is a plus
• communication and end-user support skills.

Good-to-Have

Experience / knowledge in MS Azure

SN

Role descriptions / Expectations from the Role

• Administer, configure, and optimize Microsoft Intune MDM for Android & iOS devices.
• Enforce compliance policies and security standards for corporate and BYOD (Bring Your Own Device) environments.
• Manage Google & Apple developer portals for public and internal applications, including app creation, deployments, publishing, version updates, and unpublishing the apps (Application lifecycle management).
• Manage Google Play Console, Apple developer portal and Microsoft Intune application deployment lifecycle end to end to support Internal and external stakeholders.
• Deploy and manage mobile applications using Intune App Protection Policies (MAM).
• Troubleshoot and resolve Intune enrolment (ABM/VPP, JMAF), Conditional access, compliance, and deployment issues.
• Implement and maintain mobile security policies including conditional access, encryption, and remote wipe capabilities.
• Coordinate with stakeholders to resolve issues related to certificate-based authentication (CBA) and VPN configurations for secure mobile access.

Support & Troubleshooting:

• Provide Tier 2/Tier 3 support for mobile device management issues. One on One connects with end users to troubleshoot their issues related to applications deployed.
• Work with end-users and IT support teams to resolve mobile devices, apps and connectivity issues.
• Coordinate with vendors and service providers for issue resolution and updates.

Preferred candidate profile