Mobile Device Configurator

Location: Bournemouth

Job Type: Full Time 37.5 hours a week

Our Purpose: A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

Our Ecosystem

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals
• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

Our Culture & Values

We Look For People Who Align With The Way We Work. If You Join Us, You Are Joining a Culture Defined By

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support
• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.
• Collective Effort: We help each other out because we know that when one person wins, we all win. It's "all hands-on deck" - everyone is in it together.
• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.
• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Team & Role

Join our dynamic team as a Mobile Device Configurator and play a vital role in ensuring a seamless experience for our customers. Working closely with another dedicated team member, you will be responsible for configuring devices purchased from us on our Mobile Device Management (MDM) system before they reach the customer. Your expertise will ensure that each device is set up accurately, meeting our quality standards and customer requirements.

This role offers an exciting opportunity to contribute to our commitment to customer satisfaction while being an integral part of our efficient operations. If you are passionate about technology, possess a knack for precision, and thrive in a collaborative environment, we invite you to apply and be part of our team delivering excellence to our valued customers.

Key Responsibilities

• Daily configuration of smartphone devices
• Packaging and arranging courier pick ups
• Working alongside our Implementation team to prioritise configuration and distribution of devices
• Completing and updating stock inventory
• Setting up customers on our solution
• Any other duties in the benefit of the company's overall goals and objectives
• Attending and contributing to daily and weekly meetings
• Evaluating new devices and/or applications
• Processing returned and/or repaired devices
• Evaluating new Devices/Apps
• Processing returned/repair devices

Requirements

• Experience: Knowledge of smart phone configuration and/or strong technical acumen. Driving license highly desirable
• Technical/Functional Alignment: Ability to diagnose and troubleshoot technical issues, including account set up and network configuration; good communication skills; technical mindset
• Sector Interest: A genuine interest in the UK social care sector and how technology can improve interoperability.
• Mindset: Strong attention to detail, ability to manage workload and prioritise issues, excellent time management, and ability to work independently and as part of a team

Nourish Benefits

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.
• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).
• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).
• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.
• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check, references, and receipt of appropriate Right to Work documents.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.

"Want to know what it means to care better? Then working with us is a great choice". Join us at Nourish and experience a workplace where care, impact, and fun all come together.