Mobile Device Management Engineer

Position Summary

The Mobile Device Management (MDM) Engineer is responsible for monitoring, managing

and supporting customer mobile device environments using the NinjaOne platform under

the guidance of the MDM Team Lead. This role serves as the primary point of contact for

assigned incidents and service requests, maintaining ownership through resolution while

ensuring compliance with contracted SLAs.

The ideal candidate is customer focused, technically skilled and thrives in a fast paced

operations environment. This position requires shift flexibility, including participation in

rotating on call schedules and the ability to work varying shifts as business needs evolve.

The MDM Engineer will regularly collaborate with customers, peers, vendors and

leadership through phone, email, chat, video conferencing and ticketing systems such as

ServiceNow to ensure timely and effective issue resolution.

Travel Requirements

This position does not require travel.

Key Responsibilities

 Monitor and manage enrolled mobile devices across iOS, Android and Windows

platforms using the NinjaOne MDM platform.

 Troubleshoot mobile device enrollment, connectivity, policy compliance and application

delivery issues using NinjaOne and remote support tools.

 Manage incidents, requests and changes through ServiceNow while documenting

troubleshooting activities and customer communications.

 Take ownership of assigned tickets and drive issues through to resolution or

appropriate escalation.

 Administer device configuration profiles, security policies and compliance baselines

within NinjaOne to enforce organizational standards across managed endpoints.

 Manage application deployment, updates and removal across mobile device fleets using

NinjaOne software management capabilities.

 Support device lifecycle activities including enrollment, onboarding, offboarding and

remote wipe for lost or decommissioned devices.

 Communicate effectively with customers, peers, management and cross functional

engineering teams regarding incidents, outages and change activities.

 Participate in an on call rotation to provide emergency support coverage when

required.

 Troubleshoot production issues and coordinate with NinjaOne support or third party

vendors as necessary.

 Contribute to the creation and maintenance of technical documentation, operational

procedures and knowledge base articles.

 Recommend process improvements and identify operational risks or areas of concern to

management.

 Continue developing technical expertise across additional MDM and endpoint

management technologies as business needs evolve.

 Perform other duties and responsibilities as assigned.

Required Qualifications

 Bachelor’s degree or equivalent work and/or military experience.

 2+ years of experience working in a Network Operations Center (NOC), Managed

Services or IT Operations environment.

 2+ years of hands on experience administering or supporting a Mobile Device

Management platform in a production environment.

 Hands on experience with NinjaOne MDM including device enrollment, policy

configuration, software deployment and compliance monitoring.

 Experience managing iOS, Android and Windows mobile devices including enrollment

via Apple Business Manager, Android Enterprise or Windows Autopilot.

 Knowledge of MDM concepts including device configuration profiles, compliance

policies, conditional access and remote device actions such as lock, wipe and retire.

 Understanding of mobile security concepts including device encryption, certificate

based authentication, passcode enforcement and data loss prevention policies.

 Familiarity with identity and access management concepts as they relate to MDM

including Azure Active Directory or Entra ID integration and single sign on.

 Strong troubleshooting and analytical skills with the ability to diagnose device

enrollment, policy and connectivity issues across multiple platforms.

 Excellent verbal and written communication skills, including the ability to explain

technical concepts to non technical audiences.

 Strong customer service and relationship management skills.

 Ability to manage multiple priorities and work effectively in a fast paced operations

environment.

 Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

 Experience working in SLA driven support environments.

 Familiarity with ITIL based incident, problem and change management processes.

 Experience using ServiceNow or similar ticketing platforms.

 Experience with additional MDM platforms such as Microsoft Intune, Jamf or VMware

Workspace ONE.

 Familiarity with NinjaOne RMM capabilities including scripting, automation and alerting

as they complement MDM operations.

 Experience with PowerShell or scripting tools for automating device management tasks

and reporting.

Pay: ₹21,511.55 - ₹55,737.73 per month

Work Location: In person