Mobile Device Technician

**Title: Mobile Device Deployment Technician

Location: NYC, NY

Duration: 12 months

Payrate: $29/hr** Responsibilities:

• Allocate corporate iPhones purchased for staff
• Create and manage users in the mobile voice recording portal to insure proper capture of ecomms
• Tag all iPhones with asset tags and enter mandatory device information such as serial number, phone number, brand/model, user GID into the ‘Mobile Asset Tracking Database’
• Enter mandatory device and deployment information into an existing project tracking spreadsheet
• Confirm by checking the ‘Mobile Asset Tracking Database’ that each user being assigned an iPhone has “Signed Off” in the database and accepted delivery of the iPhone
• Check the messaging team’s iPhone project data repository to confirm that users being assigned corporate iPhones have accepted the terms of the iPhone user policy and mobile app usage terms
• Deploy iPhones to users after all requirements have been met and the users is compliant
• Assist the iPhone recipients with any questions related to the iPhone and how to set up the services being provided by
• Work with the Messaging team staff in charge of coordinating the iPhone deployment to make them aware of any technical or deployment process issues
• Work with the Customer Relations Management staff to review service delivery and ensure that all issues affecting users are addressed and documented
• Escalate deployment issues to their line manager. Their line manager will escalate accordingly

Qualifications:

• Minimum of 2 years of IT or business experience
• Ability to work with employees at every level of an organization.
• College diploma in Computer Science would be considered an asset
• Organized, task-oriented individual who is able to follow up on any request until completion.
• Ability to lead discussions to evolve the current processes (Goal is to standardize the processing)
• Excellent written and verbal communication skills
• Sense of ownership & organization is key to success
• Follow the Bank's methodologies.