Mobile Phone Repair Technician/ Manager

At Techhouse / Icrack Phone we are expanding fast — rolling out network airtime, insurance and IOT gadgets alongside our expert mobile and tablet repair services. We deliver fast, high-quality solutions and outstanding customer service in a dynamic retail environment.

Our vision is simple: to deliver the best connectivity, protection, new gadgets and repair experience in the market through exceptional service, technical expertise, and a customer-first approach. With stores across the UK and an ambitious growth plan, we’re looking for talented people to join us and help shape the future.

This is an opportunity for an experienced repair technician with experience of managing a mobile repair store day-to-day. Passionate about technology, you flourish in a fast-paced environment. With a strong understanding of how to motivate teams, drive sales, and deliver exceptional customer experiences to make a real impact, you will take full ownership of the day-to-day running of a thriving store, leading from the front.

This role is ideal for someone who wants to make an impact from Day 1 and enjoys solving problems, supporting their team, and creating a positive, high-performing environment in a vibrant mobile retail environment with fantastic opportunities for growth and progression.

The package:

• Base salary to £31,000 plus incentives
• Ongoing training and career development
• Staff discounts on repairs and accessories
• Company pension scheme
• 28 days holiday entitlement
• Supportive and team-focused culture
• The opportunity to lead and shape your own store and future

You need to have:

• Strong mobile device repair skills (ideally L3, but L2 with the desire to learn more would work), plus some experience of managing a store
• Excellent communication and interpersonal skills, with the ability to excite your team and your customers
• Good knowledge of insurance & warranty products, mobile phones, tablets and repair services
• People management in a target-driven environment, with a coaching mindset
• Proactive and influential; able to motivate teams to reach or exceed metrics/ KPIs

Good to have but not a deal-breaker:

• Management or Senior Advisor experience in a carrier/ network-owned store
• Experience or understanding of broadband services

At Techhouse, we build trust with every customer interaction. We are an equal opportunities employer and welcome applications from all backgrounds regardless of age, gender, ethnicity, disability, or any other characteristic. If you need any adjustments during the interview process, please let us know.

Pay: £28,000.00-£31,000.00 per year

Work Location: In person