Mobile Phone Technician & Sales Associate

About the job

Flipafone is looking for a reliable, skilled, and customer-focused Mobile Phone Technician & Sales Associate to join our growing team.

The ideal candidate has hands-on experience repairing smartphones and tablets, strong technical troubleshooting skills, and a passion for providing excellent customer service. This role combines mobile device repairs, sales, trade-ins, receiving and dispatching shipments, inventory management, and device processing for resale or responsible recycling.

What You’ll Do

Mobile Device Repairs & Diagnostics

• Diagnose and repair smartphones and tablets, including screens, batteries, charging ports, cameras, speakers, and other components.

• Perform back-glass repairs using laser equipment safely and accurately.

• Troubleshoot software issues across iOS and Android devices.

• Test and inspect devices before and after repairs to ensure quality.

• Complete accurate repair records and documentation.

• Maintain a clean, organized, and safe work area.

Sales & Customer Service

• Assist customers with purchasing new and pre-owned mobile devices.

• Evaluate devices for trade-in and buyback.

• Explain device condition, pricing, repair options, and timelines clearly.

• Recommend accessories and products based on customer needs.

• Deliver a professional, friendly, and trustworthy customer experience.

Receiving, Shipping & Dispatch

• Receive incoming shipments and verify quantities, products, and device condition.

• Unpack, inspect, label, and organize incoming devices.

• Prepare and securely package devices for outgoing shipments.

• Dispatch customer orders, trade-in devices, repairs, and recycling shipments accurately and on time.

• Maintain accurate shipping and receiving records.

• Track device serial numbers, IMEI numbers, and other required information.

• Assist with inventory counts and resolve discrepancies.

Device Processing & Inventory

• Test and grade pre-owned devices according to Flipafone standards.

• Prepare devices for resale, refurbishment, trade-in, or responsible recycling.

• Follow company procedures for secure handling and data wiping.

• Maintain accurate inventory and device records.

What We’re Looking For

• 1–2 years of mobile phone repair experience preferred.

• Strong understanding of smartphone and tablet hardware and software.

• Experience with screen, battery, charging-port, camera, and back-glass repairs.

• Experience with laser back-glass repair equipment is an asset.

• Comfortable working with iOS, Android, and computer systems.

• Retail, wireless, electronics, or technology sales experience is an asset.

• Shipping, receiving, inventory, or warehouse experience is an asset.

• Strong attention to detail and organizational skills.

• Excellent communication and customer-service skills.

• Reliable, punctual, and able to work independently.

• Comfortable working in a fast-paced environment.

Why Work With Flipafone?

• Be part of a growing technology and circular-economy business.

• Gain hands-on experience with mobile technology and refurbished devices.

• Opportunity to develop technical, sales, and operations skills.

• Supportive and professional work environment.

• Growth opportunities as the business expands.

• Competitive pay with potential performance-based incentives.

Application Requirements

• A criminal background check will be required as a condition of employment.

• Professional references will be required and may be contacted as part of the selection process.

• Applicants must be legally authorized to work in Canada.

Pay: $19.00-$20.00 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Casual dress
• On-site parking

Application question(s):

• Are you legally authorized to work in Canada?
• Are you willing to take a drug test, in accordance with local law/regulations?
• Do you have experience with receiving, shipping, or inventory management?

Experience:

• repairing smartphones, tablets, laptops : 2 years (preferred)

Licence/Certification:

• Apple Certified Mac Technician (preferred)
• Apple Certified iOS Certification (required)

Work Location: In person