Mobile Service Coordinator

Join Caruso Ford Lincoln as our Mobile Service Coordinator, where you'll play a crucial role in our Service Department. You'll oversee the rental and loaner vehicle fleet, manage the Pickup & Delivery service, and spearhead the Mobile Service van program. By streamlining daily operations and maximizing vehicle utilization, you'll help us deliver exceptional customer experiences.

If you're a strong communicator who thrives on managing logistics and leading teams, this opportunity is for you. We're committed to innovation and employee growth, offering competitive compensation and a culture grounded in teamwork and creativity. Let's build the future of automotive service together.

Responsibilities

• Coordinate and manage the rental and loaner vehicle fleet to ensure optimal utilization and availability for our customers.
• Oversee the Pickup & Delivery service, ensuring timely and efficient transportation of vehicles to and from customer locations.
• Lead the Mobile Service van program, scheduling and dispatching technicians to provide on-site services with precision and care.
• Collaborate with service advisors and technicians to streamline communication and enhance the customer experience.
• Monitor and analyze service operations, identifying opportunities for process improvements and implementing solutions.
• Maintain accurate records of vehicle usage, service appointments, and customer interactions to support seamless operations.
• Communicate proactively with customers, providing updates and addressing inquiries to ensure satisfaction and trust in our services.

Qualifications

• Experience in managing fleet operations, ensuring vehicles are maintained and ready for customer use.
• Ability to coordinate and oversee daily schedules for multiple teams, including drivers and technicians.
• Proven track record of delivering exceptional customer service and acting as a primary point of contact.
• Strong organizational skills to maintain accurate records of vehicle usage, mileage, and maintenance needs.
• Ability to create and manage efficient routes and schedules for vehicle pickups and deliveries.
• Experience in monitoring fleet utilization and recommending adjustments to improve availability.
• Strong communication skills to work closely with technicians and resolve scheduling or logistical issues effectively.

About the company

Caruso Ford has been a trusted name in the Long Beach community for over three decades. Our story began in 1985 when the Caruso family acquired Pacific Ford, followed by the addition of Long Beach Lincoln in 1992. In 2012, we proudly adopted the Caruso name — a reflection of the family values and commitment to excellence that have guided us from the very beginning.

We believe buying and owning a car should be a stress-free, personal experience. Whether you're shopping for a new Ford, exploring our selection of quality pre-owned vehicles, or bringing your car in for service, our knowledgeable and friendly team is here to help every step of the way. Our fully equipped service center is staffed by factory-trained technicians using genuine Ford parts, so you can trust your vehicle is in the best hands.

We're more than a dealership — we're your neighbors. And we look forward to earning your trust for the next 30 years and beyond.