Mobile Service Technician - BYD & Denza BeLux

Brussels, Belgium | Full time | Aftersales As Mobile Service Technician, you deliver expert technical service for premium electric vehicles, both on-site and remotely. You troubleshoot and repair mechanical, electrical and high-voltage systems, collaborate with internal teams to resolve complex issues and ensure a superior customer experience. You use advanced diagnostics and data insights to anticipate problems, monitor service cases and support ongoing quality improvements.

Your responsibilities

• On-site technical service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate and premium-quality service.
• Remote technical support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
• Cross-functional issue escalation: Coordinate with the Quality, R&D and Technical teams at headquarters to escalate issues and secure prompt, accurate solutions.
• Big data & advanced diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions and track case progress in real time.
• Quality feedback & improvement: Collect and analyze quality issues from multiple channels, drive corrective actions at the source and verify the effectiveness of market solutions.
• Premium customer interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence and premium service standards.

Your profile

• Experience: At least 5 years of technical experience in automotive service, preferably within premium or electric vehicle brands (Mercedes-Benz, BMW, Audi, Tesla, Volvo, etc.). Previous experience as Mobile Service Technician, Workshop Technician, Diagnostic Technician or Technical Specialist is a strong advantage.
• Technical skills: Solid diagnostic and troubleshooting capabilities; familiarity with OEM diagnostic tools, remote support platforms and digital repair systems; knowledge of high-voltage safety procedures and EV architecture; ability to interpret technical data, failure patterns and quality reports.
• Soft skills: Customer-focused mindset with communication skills fit for premium standards; able to operate independently in the field with discipline and reliability; strong problem-solving approach and sense of ownership; calm, professional and confident with customers on site.
• Other: Valid driver’s license; ability to travel within the region for on-site interventions; fluent in French, Dutch and English.

Our offer

• Long-term contract
• Attractive salary with individual and company bonus
• Meal & Eco-vouchers
• Full-time position, 40h/week with 12 RTT days per year
• Company car with charging card
• Group and hospitalization insurance
• Real opportunities for growth and evolution
• Recently renovated office, easily accessible, in Watermael-Boitsfort
• And the chance to work for BYD!

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD BeLux located in Brussel, Belgium. BYD offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About DENZA DENZA is BYD Group's premium brand for electric and plug-in hybrid vehicles, founded in 2010 and now entering Europe. In Belgium and Luxembourg, we are building a premium brand, a high-quality retail network and a customer experience that lives up to one of Europe's most demanding markets.