Mobile Service Technician

Location: All Locations

Type of Employment: Full-Time

Position Specifics

Department: Service

Reports to: Service Manager

Supervises: None

Dealer Profile Administration (DPA) Code: Mobile Service Technician

Purpose

Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. Candidates require a strong work ethic to complete a task efficiently with minimal supervision. Individual will serve as an in-field representative for the dealership to provide service solutions. Responsibilities include managing a mobile service schedule to meet customer expectations, while meeting field revenue expectations. Must maintain a mobile parts stock, including tracking and billing coordination. Communication skills required to clearly articulate aspects of work being performed to a customer in a courteous and effective manner.

Responsabilities

• Perform diagnostics and repairs on John Deere equipment and technology predominately at customer locations
• Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.
• Accountable for billable time and parts on assigned work orders
• Collaborate daily with Service Manager to ensure dealership and customer priorities are aligned
• Actively identify, market and communicate solutions for customer service opportunities in area of responsibility
• Proactively forecast and maintain accurate inventory of parts kept in stock on service vehicle
• Establish, maintain and grow a service-oriented relationship with customers, co-workers and supervisors.
• Mentors and assists Service Technician and Apprentice Technicians in and out of the shop.
• Must maintain Advanced Service Technical Certification, including continuing education training.
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains operational knowledge of John Deere and competitive products including precision technologies
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignment

Experience, Education, Skills and Knowledge

• 5+ years of experience performing service repairs; Advanced Service Technician certificate; demonstrated experience consistently meeting performance metrics preferred
• Experience performing repairs and maintenance in the Field using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience working cooperatively in a team environment
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associate degree preferred
• Valid driver's license and health card required; CDL (Commercial Driver's License) preferred

Please contact Karla Baumler, Human Resources Manager, at [email protected] for more information.