Mobile Service Technician

Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

• Participates in required Service EDUCATE Training programs

• Supports customer clinics

• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order

• May promote and sell dealer service programs directly to customers

• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle

• Maintains current knowledge of John Deere and competitive products

• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

• Follows all safety rules and regulations in performing work assignments

• Completes all reports and forms required in conjunction with work assignments

• Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 4+ years of experience performing service repairs

• Outstanding interpersonal and customer service skills

• Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

• Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

• Ability to use Service Advisor and basic computer functions

• Ability to operate vehicles and equipment used for diagnostic purposes

• Ability to lift at least 75 lbs. repeatedly

• Advanced or Master Service Technician certification preferred

• High School Diploma or equivalent experience required; Associates degree preferred

• Valid drivers license required; CDL (Commercial Drivers License) preferred

• Fork lift license preferred

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the job duties, the employee must regularly lift and/or move 75 pounds and occasionally lift and/or move up to 100 pounds. Prolonged periods of standing and/or sitting. Ability to reach, stoop, kneel, and bend as needed. Regular use of the telephone and e-mail for communication is essential. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions of this position. Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

LandMark is an Equal Employment Opportunity Employer promoted to a diverse workforce.