Mobile Service Technician

About Us:

Optimum RV is a premier RV dealership committed to providing quality service and a wide selection of recreational vehicles. We are looking for a skilled and dedicated RV Service Technician to join our service team and ensure our customers' RVs are maintained and repaired to the highest standards. Hourly pay relative to level of work experience; available weekly production bonuses, add 20% to total weekly pay.

Dealership Location: 1920 New Cut Rd, Spartanburg, SC 29303

Responsibilities:

Mobile Service Technicians are responsible for diagnosing, repairing, and performing maintenance on a variety of recreational vehicles. This role requires strong technical skills, problem-solving ability, and excellent customer service, as you will represent our company in the field. The primary duties will include:

• Travel to customer locations to perform on-site inspections, diagnostics, repairs, and maintenance on RV systems, including electrical, plumbing, HVAC, and structural components.
• Troubleshooting and resolving complex technical issues in a timely and efficient manner.
• Conducting pre-delivery inspections (PDIs) to ensure RVs meet quality and safety standards before delivery to customers.
• Documenting all work performed, including parts used and labor time, in the dealership's service management system.
• Communicating with service advisors and customers to provide detailed explanations of repairs and maintenance work.
• Keeping up-to-date with industry standards, manufacturer guidelines, and technical bulletins.
• Maintaining a clean and organized work area and ensuring tools and equipment are in good working condition.
• Adhering to all safety protocols and company policies.
• All other responsibilities as assigned.
• Willing to learn all aspects of RV repair, including house repairs
• Current certification (RVIA/RVDA/RVTI) OR interest in completing online training courses for RVIA certification
• Paid on-the-job RVTI Technician Certification Training

Minimum Qualifications:

• Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical components.
• Ability to read and interpret technical manuals, diagrams, and schematics.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical information to non-technical customers.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; RV experience preferred.
• Valid driver's license with a clean driving record.
• RVIA/RVDA certification or other relevant industry certifications (preferred)
• Experience with computerized diagnostic tools and software (preferred).
• Familiarity with warranty repair processes and documentation (preferred).

Essential Characteristics:

• Customer Focused: We listen, solve problems, and stay focused on our mission.
• Humble: We stay coachable and always learning, confident in our skills but never arrogant.
• Reliable: We keep our word to our team and our customers-doing what we say every time.
• Relentless Drive: We have a strong work ethic, sense of urgency, and never settle in the pursuit of our mission.

Benefits:

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short- & Long-Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship at any time, with or without cause, and without notice.