Mobile Service Technician

Description:

JOB SUMMARY:

The Mobile Service Technician’s primary responsibility is to minimize customer downtime on their buses through quick, accurate diagnosis and repairs in the field or at an A-Z facility. Must possess technical acumen and the ability to provide a strong level of internal and external customer service. Successfully complete a 3-6 month on the job training at one of our service centers.

ESSENTIAL FUNCTIONS:

Primary Responsibility, Scope of Work, KPI Management, complexity: Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.

• Successfully complete assigned work with excellence and high quality as efficiently as possible.

• Receive work orders and perform assigned tasks as required.

• Inventory and maintain issued and required company service tools in safe condition to perform jobs assigned.

• Communicate with parts department to obtain necessary parts to complete work.

• Inspect assigned vehicle thoroughly to determine the condition of the unit and if it requires any additional parts and/or safety items that require attention; report any problems.

• Accurately record the time spent on each job using the NetSuite application and record times in various segments of the work order.

• Write clear and concise descriptions or “stories” of the repairs performed on various segments of work order using the three “3” C method.

• Concern

• Cause

• Correction

• Accurately track all parts and materials needed to perform repairs using the NetSuite application.

• Road Service Calls -travel to a customer’s location in a company service vehicle to perform repairs at the customer’s location.

• Effectively communicate with customers to provide an Iconic Customer Experience.

• Inform Service Management of any delays or problems with the assigned tasks.

• Maintain proper housekeeping of all work areas and tools.

• Properly secure all supplies and parts.

• Maintain all industry related and required Certifications.

• Conform with all regulations, policies, work procedures and instructions.

• Conform to all safety rules and use of appropriate safety equipment.

• Execute basic and advanced diagnostic and repair work on all aspects of our product lines.

• Work independently and as a team to drive maximum repair efficiency.

• Operate a variety of top-of-the-line hand, power, and shop tools.

• Assist with onboarding and training of new technicians to help improve the team.

• All other reasonable duties assigned within a Service Technician role.

• Must be able to walk, sit, bend, push, pull, stoop, kneel, crouch, reach, or crawl frequently

Management-related: This position has no supervisory responsibilities.

Key Performance Indicators:

• Technician Performance Efficiency (minimum 70%)
• OEM Certification Maintenance.
• Comeback Percentage (Less than 2.0%).
• Adherence to Core Values.
• Completion rate of assigned company training (100%).
• Compliance with company safety policies.

Leadership:

Mobile Technician has no management responsibilities.

Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Leadership.
• Discretion.

Supervisory Responsibilities:

This position may include limited supervisory responsibilities. (Training and Development).

Work Environment: While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of ambient weather conditions. The noise level in the work environment can be loud.

Position Type/Expected Hours of Work

Travel to and from customers’ locations all over the state of California.

Days and hours of work are Monday through Friday, 6 a.m. to 6 p.m. Shifts may vary.

Occasional overtime and weekend work may be required.

Travel

This position requires the ability to be on the road up to 100% of the time.

ADDITIONAL RESPONSIBILITIES:

• Assist in New Bus Deliveries.
• Assist in Facility Maintenance.
• Perform Monthly Safety Inspection
• Assist with retail service work
• Assist with production service work

Requirements:

JOB SPECIFICATIONS: (Please describe what is required for satisfactory job performance in each category.)

Education and Experience:

• High school diploma
• Valid driver’s license with clean driving record.
• Successful completion of A-Z Bus PDI Technician Certification Program.
• NFPA 70 – High Voltage Safety Certification (E.V. Tech.)
• 609 Certification.
• E.V. Power Drive Certified.
• Wheelchair Training (Inspection and Maintenance).
• Braun
• Ricon
• A/C Training. At least one (1) of the following.
• MCC/Carrier
• Valeo
• Trans-Air
• ACT

Preferred Education and Experience:

• Vocational College or Trade/Technical School Diploma/Certificate.
• Class B driver's license with passenger endorsement.
• 5 + Years Professional Heavy Duty Automotive Mechanics Experience.
• 4 + Years Electrical System Diagnosis and Repair Experience.
• Blue-Bird Associate Level Certified.
• ASE School Bus Certification – MUST Be Certified in five (5) of the seven (7) categories.
• S1-Body Systems & special Equipment
• S2-Diesel Engine
• S3-Drive Train
• S4-Brakes
• S5-Suspension & Steering
• S6-Electrical/Electronic Systems
• S7-Air Conditioning Systems & Controls
• Must be certified in two (2) of the following four (4) Cummins Engine Certifications.
• ISB Certified
• ISLG Certified
• L9 Certified