Mobile Service Technician

Who We Are Looking For:

We are looking for a reliable and thoughtful technician who wants to take their career to the next level. Take your ability to service and repair and add the Service Advisor role. Mobile service is here to stay. It's just like when computers came into the service department. Nobody wanted them but now you can't run a shop without them. Get on the train and let's ride!

KSQs

• Knowledge – Write up RO, Tablet/technology, Customer Service Experience/Skills

• Skills – Oil change, Belts, Wiper Replacement, Multi-point inspection, Filter

change, Tire Rotation, Fluid Change, Brake Pads, Battery Change

• Qualities – Open, Trustworthy, Personable, Neat appearance, Good

communicator, Confident, Decisive, Organized, Conflict management, Dependable,

Adaptable, Thorough

Become the face of our Ford brand and our service experience with Ford Mobile

Service. We are building something new and developing trusting relationships.

Join our team as we take our service lane out into the community.

We are looking for a self-motivated automotive technician who is personable,

dependable and trustworthy. You will help us create and deliver light automotive

services directly to customers. You will manage your day in the community traveling

to appointments, performing services like recall replacements and oil changes. Top

notch training is provided, customer experience and/or hospitality experience desired.

Job Description

As a Mobile Service Technician, you will

• Organize and prepare for the day’s appointments

• Engage with many different customers each day and represent our Tallahassee Ford Lincoln and Ford Motor Company

• Apply hospitality skills by warmly greeting and engaging with customers

• Consult with the customer on work to be performed

• Perform a multi-point inspection

• Perform the work needed in a clean and efficient manner

• Commit to a leave-no-trace clean up

• Be a part of an amazing, cutting-edge team working to revolutionize the way we

deliver our service experience!

Soft Skills:

• Consumer Centric
• Personable
• Organized
• Proficient Communication Skills
• Computer Savvy
  • Ability to navigate a tablet:
• Perform Repair Order write up
• Completion of Repair Order, and closing out Repair Order
• Complete Multi-Point Inspection
• Access PTS for all technical, vehicle capacities, specifications and
• OASIS monitoring (searching for any Open FSA’s)

Technical Skills:

• Base Level Tech B/C
• Basic Electrical Knowledge
• Coach-Ability
• Quality Driven
• Scan Tool Usage
  • IDS, FDRS, Generic Scanner(optional dealer preference)
• Ability to Program Modules, Perform DTC’s Retrieval, and Possible
• PID interpretation

Physical Capabilities

• Flexibility:
  • Tech will be Bending, Squatting, and Laying on the Ground
  • Physical stature that allows Under Vehicle services to be performed
• Easily and repetitively standing from a prone position
• Willingness to work in diverse weather conditions
• Physical strength to lift a tire onto the vehicle from a crouching position.
  • Some Mobile Service Van repairs may necessitate the ability to lift between 75 and 100 pounds