Mobile Tech

Job Title: Mobile Tech

Job Type: Full-time

Job Duties and Responsibilities

• Provide assistance and technical support to customers that are experiencing issues.
• Communicate directly with customers via phone and email in a professional and timely manner.
• Trouble shoot failures using mechanical analysis to resolve customer complaints.
• Interact with retail vendors and mechanical business partners (service centers and dealerships) to facilitate customer needs.
• Keep detailed records of customer interactions, transactions and record details of inquiries, comments and complaints.
• Escalate any customer complaints or inquiries as needed to internal tech support team member.
• Create Service Call and assign Tech Support from email or dealer portal as needed.
• Travel to customers based on planned trip schedule to assist in repairs, returns, diagnosis as needed.
• Document work completed on the road to note information in the system upon return.
• Represent the company professionally while interacting and repairing units.

Requirements

• Clear driving record and valid driver’s license.
• High school diploma, general education degree or equivalent working experience
• General knowledge of customer service principles and practices
• Relevant computer knowledge of SAP and Microsoft software systems
• Must successfully work individually and as part of a team.
• Communication skills: both verbal and written along with problem-solving skills is a must.
• Power sports, ATV or UTV knowledge is a plus.