Astreya

We are seeking video conferencing support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities 
<ul>
<li>Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. </li>
<li>Monitor ticket queues and assign tickets through ITSM tools; </li>
<li>Perform incident management, RCA for major incidents, and drive issue prevention. </li>
<li>Create and maintain SOPs, runbooks, and knowledge articles. </li>
<li>Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. </li>
<li>Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.</li>
</ul>
Salary Range
$59,812.00 - $94,440.00 USD (Salary)
<ul>
<li>Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.</li>
<li>Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.</li>
</ul>
Astreya offers comprehensive b****enefits to all Regular, Full-Time Employees, including:
<ul>
<li>Medical provided through&nbsp;UHC&nbsp;(PPO, HSA,&nbsp;Surest&nbsp;options) / Medical provided through Kaiser (HMO option only) for California employees only
</li>
<li>Dental provided through&nbsp;UHC
</li>
<li>Nationwide Vision provided by&nbsp;UHC
</li>
<li>Flexible Spending Account for Health &amp; Dependent Care
</li>
<li>Pre-Tax Account for Commuter Benefit/Parking &amp; Transit (location-specific)
</li>
<li>Continuing Education and Professional Development via various integrated platforms, e.g.&nbsp;Udemy and Coursera
</li>
<li>Corporate Wellness Program&nbsp;provided by Goomi Group
</li>
<li>Employee Assistance Program
</li>
<li>Wellness Days
401k Plan
</li>
<li>Basic and Supplemental Life Insurance
</li>
<li>Short Term &amp; Long Term Disability
</li>
<li>Critical Illness, Critical Hospital, and Voluntary Accident Insurance
</li>
<li>Tuition Reimbursement (available 6 months after start date, capped)
</li>
<li>Paid Time Off (accrued and prorated, maximum of 120 hours annually)
</li>
<li>Paid Holidays
</li>
<li>Any other statutory leaves, paid time, or other&nbsp;ancillary&nbsp;benefits required under state and federal law
</li>
</ul>

Mobile / VC Backup

Mobile / VC Backup

This job is no longer available

Talents

Recruiters

About