Mobility Coordinator

Description

The Mobility Coordinator promotes awareness, accessibility, and use of LeeTran’s public transportation services by engaging directly with residents, visitors, customers, and community organizations. The position focuses on educating the public and community partners, about available transit resources, particularly Fixed Route Services, identifying barriers to transportation access, and connecting individuals with appropriate services based on their needs and eligibility. The Mobility Coordinator works with the elderly, those with lower incomes, and individuals with disabilities, to improves coordination among available transportation resources while connecting those individuals with appropriate services and trip-planning assistance.

The Mobility Coordinator also gathers and documents community feedback, identifies opportunities to improve transit service delivery and program efficiency, and provides outreach reporting to support departmental planning and evaluation. In addition, the Mobility Coordinator assists the Marketing Department with administrative and operational support and serves as a qualified backup for designated functions as needed.

Duties and Responsibilities

Transit Outreach and Education

• Develops and conducts in-person and online presentations, group travel training, and community outreach activities to increase awareness and understanding of LeeTran’s transportation services, with particular emphasis on Fixed Route Services.

Community Engagement and Service Promotion

• Works directly with residents, visitors, customers, and community organizations to communicate available transit options, explain service features and resources, distribute informational and promotional materials, and encourage use of LeeTran’s fixed route services.

Customer Assessment and Program Referrals

• Engages with potential riders to assess individual transportation needs, explain available transit options, assist with basic trip-planning guidance, identifies potential eligibility for alternative transportation programs, and connects individuals with appropriate LeeTran representatives or partner organizations for additional services and resources.

Identification of Transportation Barriers

• Identifies social, informational, and structural barriers that may limit access to or use of LeeTran services, and communicates relevant findings to the appropriate staff to support improved accessibility and customer experience.

Field Feedback and Service Improvement

• Monitors customer feedback, community responses, outreach outcomes, and service-use trends to identify opportunities to improve transit service delivery, outreach strategies, and program efficiency. Regularly share documented observations and actionable recommendations with the direct supervisor, to support continuous service improvement.

Outreach Documentation and Reporting

• Prepares debrief reports summarizing outreach activities, community engagement, feedback, and relevant outcomes. Submits reports to the direct supervisor and Fiscal staff, as required, to support program tracking, evaluation, and accountability.

Marketing Department Support

• Assists with designated Marketing Department administrative and operational functions, including developing working knowledge of LeeTran’s website management, marketing support activities, and sales processes. Cross-trains with the Advertising and Sales Specialist and maintains the knowledge necessary to provide backup support during absences or as assigned.

Transportation Coordination and Community Partnerships

• Collaborates with community stakeholders, transportation providers, human services agencies, municipalities, and other relevant organizations to identify transportation barriers, address mobility needs, and explore coordinated solutions. Supports coordination among available transportation services and connects individuals with appropriate resources, agencies, and trip-planning assistance based on their transportation needs and program eligibility.

Other Duties

• Performs other related duties as assigned, to support LeeTran’s transit programs, community engagement efforts, and departmental objectives.

Education, Experience, Licensing

Minimum Requirements

• A combination of education and experience equivalent to an Associate’s Degree or two years of college-level coursework in a closely related field, such as:
  • Human Services
  • Public Administration
  • Communications
  • Education or Training
  • Community or Social Services
  • Nonprofit or Public Service Studies
• Two years of related work experience, which may include:
  • Community outreach or public engagement
  • Customer or community service work
  • Assisting individuals with access to programs or resources
  • Program coordination or administrative support
  • Public information or communications assistance
  • Volunteer or event coordination
• A valid driver’s license with an acceptable driving record.

Preferred Qualifications

• Experience working with community organizations or public programs.
• Experience providing presentations, outreach, or group engagement.
• Ability to prepare simple reports and outreach summaries.
• Strong organizational skills with the ability to manage multiple tasks.

Knowledge & Skills

• Knowledge of local community resources and public service programs.
• Clear and effective communication skills.
• Ability to collect feedback and identify service trends or challenges.
• Proficiency in Microsoft Word, Excel, Outlook, and basic office tools.
• Ability to prepare concise outreach summaries or reports.

Supplemental Information

Work Schedule

• Monday through Friday, 7:30 AM – 4:30 PM, with occasional evenings or weekends.

Why Join Us?

• Make a real difference in your community every day
• Full medical, dental, and vision benefits start the month after hire
• Paid sick leave and vacation
• Florida Retirement System pension or investment plans
• Life insurance and disability coverage
• Training, mentoring, and education reimbursement

About the Department

LeeTran is the public transportation provider for Lee County, delivering safe, reliable, and accessible mobility options to the community. The department operates fixed-route, paratransit, and specialized services that support access to employment, education, medical care, and essential destinations. LeeTran is committed to excellence in customer service, operational efficiency, and the continued development of a well-connected transportation network that enhances the quality of life for residents and visitors throughout Lee County.

About Lee County

Lee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor. The job description supersedes prior job descriptions. When duties and responsibilities change and develop the job description will be reviewed and subject to changes of business necessity. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.