Mobility Coordinator - Community Transportation Navigators

Title: Mobility Coordinator – Community Transportation Navigators

Location: Redmond, WA

Work schedule: Hybrid schedule, Monday – Friday, 8:00am – 5:00pm. Approximately 75% remote and 25% in person at work sites or Hopelink Redmond Market and Service Center.

Posting closes: Friday, November 6th

Who we are: Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County.

Make an impact in your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us!

Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs. These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation (NEMT), Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/

The career opportunity:

Hopelink’s Mobility Management team empowers people to change their lives by facilitating access to the community. We do this by (1) providing travel education and resources to build awareness of existing transportation options; (2) supporting the coordination of specialized transportation through cross-sector collaborations; and (3) gathering data and needs assessments to recommend and implement improved services. We work to make it easier for all people to get around King County through innovative, collaborative problem-solving.

Working under the supervision of the Community Transportation Navigators (CTN) Program Manager, the Community Transportation Navigators Mobility Coordinator plays an integral role in supporting the ongoing operation of the CTN program and increasing transportation access for hard-to-reach communities. The Mobility Coordinator is responsible for day-to-day support of the independent contractors, assisting in CTN-related ORCA program tasks, and working alongside the Program Manager to execute recruitment, onboarding, and training.

The ideal candidate will be resourceful, organized, self-motivated, and possess an enterprising spirit and passion for making an impact in the local community. They will have a demonstrated history working with diverse communities, preferably low-income, older adults, people with disabilities, immigrants, refugees, youth, and/or veterans. Bilingual and Bicultural candidates are encouraged to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Experience working with target populations such as people with disabilities, older adults, veterans, limited English speakers, refugees and immigrants, lower-income, and unhoused individuals.
• Organized and detail oriented.
• Demonstrated skills in customer service and/or community engagement; excellent communication and collaboration skills.
• Experience managing data, analyzing for trends, and using data to tell a story.
• Ability to travel throughout King County during the workday.

Examples of what you will be doing:

• Serves as staff support for the Community Transportation Navigators (CTN) program’s day-to-day operations, including administrative support for navigators and communication coordinator for partner relations.
• Serves as the initial point of contact for general CTN inquiries.
• Manage and analyze CTN databases, including invoice tracking, outreach data, partnership roster, and ORCA program data. Support reporting and other administrative tasks.
• Organize, document, and inventory program materials; ensure off-site program locations are well stocked.
• Maintain and update CTN collateral, including webpage and promotional materials.
• Organize transportation-related educational learning sessions, networking opportunities, and recognition events for the navigators.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $25.00/hour

• Up to 10 paid vacation and sick days annually and 10 paid holidays,

• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week

• Medical, Dental, and Vision benefits after 1 month waiting period

• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage

• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes

• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching

• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Values:

Growth & Human Potential

Relationships Built in Trust

Culture of Belonging

Quality of Our Work

Community-Centered

Fiscal & Data Stewardship

Hopelink is a Fair-Chance Employer. We conduct post-offer, role-related screening for all positions in compliance with applicable law. Prior involvement with the justice system does not automatically disqualify an individual from employment.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included. Home Page - Hopelink