Mobility Executive

Job Summary

The Immigration Lead is responsible for managing end-to-end immigration and work authorization processes for expatriates, business travelers, and foreign employees in Malaysia. The role ensures compliance with Malaysian immigration regulations, oversees visa and permit applications, manages stakeholder relationships, and provides strategic guidance on immigration matters to business units and leadership teams.

The incumbent will act as the primary point of contact for all immigration-related matters, ensuring timely processing, risk mitigation, policy adherence, and an exceptional employee experience throughout the assignment lifecycle.

Key Responsibilities

Immigration Operations Management

• Manage end-to-end immigration processes for Employment Pass (EP), Professional Visit Pass (PVP), Dependent Pass (DP), Long-Term Social Visit Pass (LTSVP), Residence Pass-Talent (RP-T), and other permit categories.
• Oversee new applications, renewals, cancellations, transfers, endorsements, and special approvals.
• Ensure immigration applications are submitted accurately and within agreed timelines.
• Monitor application status and proactively address processing delays.

Compliance & Governance

• Ensure compliance with Malaysian Immigration Department, Expatriate Services Division (ESD), TalentCorp, and relevant regulatory requirements.
• Maintain complete and accurate immigration records and documentation.
• Conduct periodic audits to ensure compliance with company policies and legal requirements.
• Monitor changes in immigration laws, regulations, and government policies and communicate impacts to stakeholders.

Stakeholder Management

• Partner with HR, Talent Acquisition, Legal, Payroll, Tax, and Business Leaders on immigration requirements.
• Serve as the primary liaison with government agencies, immigration authorities, and external immigration vendors.
• Provide guidance to expatriates and their dependents regarding immigration requirements and processes.
• Build strong relationships with internal and external stakeholders.

Reporting & Analytics

• Maintain immigration trackers and dashboards.
• Generate periodic reports on:
• Visa expiration
• Application status
• Compliance metrics
• Processing timelines
• Expatriate population analysis
• Present immigration risks and trends to management.

Process Improvement & Automation

• Identify opportunities to streamline immigration processes.
• Implement automation and digital solutions for immigration tracking and reporting.
• Support global mobility projects and organizational initiatives.

Required Qualifications

Education

• Bachelor's Degree
• Professional certifications in Global Mobility or Immigration Management are advantageous.

Experience

• 8-12 years of experience in immigration, global mobility, expatriate management, or HR compliance.
• Strong knowledge of Malaysian immigration regulations and employment laws.
• Experience dealing with ESD, MYXpats Centre, Immigration Department Malaysia, and government agencies.

Technical Skills

• Strong understanding of:
• Employment Pass (EP)
• Dependant Pass (DP)
• Professional Visit Pass (PVP)
• Social Visit Pass (SVP)
• Expatriate quota management
• Immigration compliance requirements
• Advanced Excel and reporting skills.

Behavioral Competencies

• Strong leadership and people management skills.
• Excellent stakeholder management abilities.
• High attention to detail and compliance orientation.
• Strong analytical and problem-solving capabilities.
• Excellent written and verbal communication skills.
• Ability to work under pressure and manage multiple priorities.
• Strong customer-service mindset.

Key Performance Indicators (KPIs)

• Application success rate.
• Immigration compliance score.
• Visa renewal completion before expiry.
• Processing turnaround time.
• Stakeholder satisfaction.
• Audit compliance results.
• Expatriate onboarding and deployment timelines.
• Process automation and efficiency improvements.

Preferred Industry Experience

• IT Services / Technology
• Consulting
• Multinational Corporations (MNCs)
• Global Mobility and Immigration Service Providers