MOD

Manager on Duty (MOD)

Department: Hospital Administration

Reports To: Hospital Administrator / Management

Location: Vedansh Super Speciality Hospital & Heart Centre

1. Job Purpose

To oversee the overall functioning of the hospital during the assigned duty shift, ensure smooth coordination between departments, address patient and staff concerns, and maintain hospital discipline, service quality, and operational efficiency.

2. Key Responsibilities

**A. Hospital Operations**

• Monitor the overall functioning of the hospital during the assigned shift.

• Ensure smooth coordination between OPD, IPD, Emergency, ICU, OT, Nursing, Billing, Security, and other departments.

• Conduct regular rounds of hospital premises and patient care areas.

• Ensure that all departments follow hospital policies, protocols, and operational guidelines.

**B. Patient Care and Grievance Management**

• Address patient and attendant complaints promptly and professionally.

• Coordinate with doctors, nursing staff, and concerned departments to resolve patient-related issues.

• Monitor patient admission, discharge, transfer, and waiting-time concerns.

• Escalate critical patient service issues to the appropriate authority.

**C. Staff Management and Discipline**

• Monitor staff attendance, punctuality, duty allocation, and uniform compliance.

• Ensure adequate staffing and proper handover between shifts.

• Address staff discipline issues and report repeated violations to management.

• Ensure professional behaviour and effective communication among staff.

**D. Emergency and Incident Management**

• Coordinate with concerned departments during medical emergencies and operational incidents.

• Ensure immediate escalation of critical incidents to the appropriate clinical or administrative authority.

• Coordinate with security and maintenance teams during emergencies.

• Ensure incidents are documented and reported as per hospital policy.

**E. Facility and Infrastructure Management**

• Monitor cleanliness, housekeeping, sanitation, and general maintenance.

• Ensure the availability of essential utilities and operational facilities.

• Report equipment breakdowns, electrical issues, plumbing problems, and other maintenance concerns.

• Coordinate with housekeeping, security, biomedical, and maintenance teams for timely resolution.

**F. Documentation and Reporting**

• Maintain the Manager on Duty (MOD) logbook.

• Record patient complaints, incidents, staff issues, and operational concerns.

• Prepare and submit a shift-wise report to the Hospital Administrator or Management.

• Ensure proper handover of unresolved issues to the next Manager on Duty.

3. Authority and Escalation

• Coordinate with all departments to resolve routine operational issues.

• Escalate clinical decisions to the treating consultant or authorized clinical lead.

• Escalate serious complaints, medico-legal matters, major incidents, and policy violations to management.

• Approve actions only within the authority delegated by management.

4. Qualifications and Skills

• Graduate in Hospital Administration, Healthcare Management, Business Administration, or a related field.

• Relevant experience in hospital operations or administration preferred.

• Strong communication, leadership, coordination, and problem-solving skills.

• Ability to manage emergencies and handle patient grievances calmly.

• Knowledge of hospital policies, patient safety, infection control, and documentation practices.

5. Performance Indicators (KPIs)

• Timely resolution of patient complaints.

• Compliance with hospital protocols and staff discipline.

• Effective interdepartmental coordination.

• Timely reporting and shift handover.

• Reduction in recurring operational issues.

• Maintenance of cleanliness, safety, and service quality.

Pay: ₹25,000.00 - ₹30,000.00 per hour

Expected hours: 9.0 per week

Work Location: In person