Moderator

ROLE PURPOSE

We’re looking for a Moderator to join our operations team at Noble Horizon. This role plays a key part in ensuring that all ads and listings on our platform meet our posting standards and provide users with a safe and trustworthy experience.

As a Moderator, you will work in the back office, reviewing and validating user-submitted ads requests, and ensuring that all content aligns with Noble Horizon's posting guidelines. You will also be responsible for identifying and reporting fraudulent or suspicious activities.

KEY RESPONSIBILITY

• Review and approve user-submitted ads in accordance with Noble Horizon’s posting guidelines.

• Handle Ads and Subscriptions requests, ensuring payment confirmation and compliance before publication.

• Identify and report fake, misleading, or scam ads promptly to protect platform integrity.

• Verify that all listings meet content and image quality standards.

• Communicate with users regarding ad status (approvals, rejections, or clarifications) in a professional and timely manner.

• Maintain accurate documentation and records of moderation activities.

• Collaborate with internal teams (sales, product, and customer support) to resolve ad-related issues efficiently.

• Generate regular reports on moderation trends, common violations, and fraud cases.

• Contribute ideas to improve moderation processes and enhance user safety.

Requirements

• Bachelor’s degree in Business Administration, Information Management, or a related field.

• Strong written and verbal communication skills in Arabic and English.

• A minimum of two years experience in ads moderation, customer operations, or platform support.

• Excellent attention to detail and the ability to handle repetitive tasks with accuracy.

• Proficiency in Microsoft Office (Excel, Word) and familiarity with online publishing tools.