Modern Trade Administration

About the role

We are seeking an organized, detail-oriented, and proactive Modern Trade Administration to join our Sales & Commercial team. In this role, you will be responsible for managing all operational and administrative aspects of our Modern Trade channels, collaborating closely with Key Account Executives (KAE), and coordinating with local distributors/agents servicing Local Key Accounts (LKA).

Key responsibilities

• Manage end-to-end administration for Modern Trade (MT) accounts, including order processing, Purchase Orders (PO), invoicing, delivery notes, and payment tracking.
• Maintain up-to-date account databases, price lists, promotion listings, listing fees, and Master Data across all MT accounts.
• Prepare weekly and monthly sales performance reports, stock availability reports, and promotion tracking analysis.
• Handle customer claim procedures, trade term agreements, returned goods (RTV), and administrative dispute resolution efficiently.
• Work closely with Key Account Executives to execute promo plans, channel campaigns, and product listing strategies effectively.
• Assist KAE in preparing quarterly sales presentations, business reviews, and account forecasting data.
• Act as the internal liaison between KAE, Logistics/Supply Chain, Finance, and Marketing teams to ensure smooth order fulfillment and timely payments.
• Monitor product availability, shelf display compliance, and stock levels across key account chains.
• Coordinate and oversee administrative processes with local distributors, sub-distributors, or regional agents serving Local Key Accounts (LKA).
• Ensure distributors align with brand promotional guidelines, pricing structures, and claim procedures.

About you

• Minimum Bachelor's Degree in Business Administration, Management, Marketing, or a related field.
• Strong understanding of Modern Trade (NKA & LKA) operational processes, trading terms, listing procedures, and distributor management.
• Proficient in Microsoft Office, especially Advanced Excel (VLOOKUP, Pivot Tables, Data Analysis) and familiar with ERP systems (Experience with Kingdee ERP is a plus).
• Excellent organizational skills, attention to detail, and ability to handle multiple tasks under pressure.
• Strong communication and negotiation skills to coordinate across internal departments and external partners.
• Proficiency in English is an added advantage.