Modern Workplace Solutioning Lead

We are looking for a Modern Workplace Solutioning Lead who can engage confidently with CIOs, CTOs, CHROs, and other senior executives to understand workplace transformation challenges, shape business-led managed services solutions, and support strategic pursuits. This role is not primarily focused on a single technology or Microsoft product ; it requires a broad understanding of the end-to-end Modern Workplace portfolio, strong consulting and solutioning capabilities, and the ability to translate technology into measurable business outcomes.

Desired Candidate Profile

• Engage with C-suite executives and senior client stakeholders to understand their workplace strategy, business priorities, employee experience challenges, operational constraints, and transformation objectives.
• Lead Modern Workplace solutioning and consulting engagements , translating client business challenges into compelling, outcome-driven managed services solutions.
• Develop and articulate end-to-end Modern Workplace strategies covering technology, service delivery, operating models, transformation, governance, commercials, and continuous improvement.
• Demonstrate broad knowledge across the Modern Workplace portfolio, including:
  • Service Desk and End User Support
  • Digital Employee Experience (DEX)
  • Device Management and Device Lifecycle Management
  • Device as a Service (DaaS)
  • Workplace Security and Identity
  • Microsoft 365 and Collaboration
  • Azure Virtual Desktop (AVD) and Windows 365
  • Asset Management and Field Services
  • Automation and Self-Service
  • Microsoft Copilot and AI-enabled workplace solutions
  • ServiceNow integration and ITSM
  • Managed Workplace Services Transition and Transformation
• Shape solutions around business outcomes, employee experience, productivity, cost optimization, operational resilience, security, and user satisfaction , rather than focusing solely on technology features or configurations.
• Work closely with sales, account teams, delivery leaders, architects, commercial teams, and SMEs to develop differentiated propositions and win strategic opportunities.
• Actively support and influence pipeline development and opportunity creation , identifying workplace transformation opportunities rather than relying only on reactive RFP/RFI responses.
• Lead or contribute to client workshops, discovery sessions, executive presentations, solution walkthroughs, and proposal discussions .
• Develop compelling value propositions, solution narratives, operating models, transition approaches, service models, and commercial constructs for managed workplace opportunities.
• Define appropriate governance, service management, operating model, SLA/XLA, KPI, and reporting frameworks aligned to client objectives.
• Understand and contribute to commercial models , including outcome-based services, consumption-based models, managed services, workplace outsourcing, and transformation-led engagements.
• Shape Transition and Transformation (T&T) strategies covering service transition, migration, workplace modernization, adoption, change management, and continuous improvement.
• Demonstrate understanding of emerging workplace trends, including Digital Employee Experience, Experience Level Agreements (XLAs), AI-enabled operations, AI governance, automation, self-service, and outcome-based workplace services .
• Position AI and Copilot capabilities based on business value and measurable client outcomes , including productivity, employee experience, service efficiency, knowledge management, and operational improvements.
• Build trusted relationships with client executives and demonstrate the ability to understand what matters to the CIO and business , not simply what technology needs to be implemented.
• Collaborate with delivery teams to ensure that proposed solutions are commercially viable, operationally deliverable, scalable, and aligned with client expectations .
• Support competitive assessments and develop differentiated solutions that position the organization as a strategic Modern Workplace transformation partner .
• Mentor solution architects and other team members on consultative solutioning, executive engagement, workplace transformation, and outcome-based propositions .
• Significant experience in Modern Workplace consulting, solutioning, presales, managed services, workplace transformation, or IT outsourcing .
• Strong experience engaging with CIOs, CTOs, CHROs, IT Directors, and other senior client stakeholders .
• Proven ability to create and shape opportunities , influence client strategy, and contribute to pipeline development.
• Broad understanding of the end-to-end Modern Workplace ecosystem , rather than deep specialization in only one technology.