Modern Workplace Solutions Architect

Description

Job Description

• The Solution Architect (SA) is a technical professional, responsible for solution development in collaboration with TEKsystems sales partners. The SA will be the primary driver (along with the Solution Executive) for identifying, scoping and creating solutions/proposals that encompass technical approach, estimates, Implementation, Team Structure, Pricing, and Contracts.

• In addition to their pre-sales solutioning responsibilities, the SA will bring thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, the continued evolution of service offerings, presales, go-to-market collaterals and delivery challenges, and any research and development activities. To this end, the SAs are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities.

• The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solutioning, Account Interaction, Service Design Development and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution.

• The Solution Architect works jointly with the Solution Executive on the overall proposed client solution and is responsible for the design of the application and/or engagement, and mapping client business requirements from the project team to systems/technical requirements.

• The Solution Architect may also work as a team member along with the Project Manager, Technical Architect and supporting team members to deliver the complete solution for the customer.

• In this specific Solution Architect role, the key practice areas of focus will be:

Service Desk & Deskside Services

Network Operations (NOC)

IT Operations Support

Call Center and Operations Support

• The Solution Architect will be capable of creating and presenting solution proposals for core Service Desk, Deskside Services, NOC and IT Operations Support client engagements that include assessments, advisory services and/or managed services, and will work with experienced Practice Architects as necessary to craft technical solutions for this work.
• This role may require up to 25% travel.
• Key Accountabilities and Priorities:

Solution Proposal Development

Gain a clear understanding of customers business requirements and their technical requirements

Understand, develop, and mature the solution design by collaborating with customers and stakeholders to manage their expectations and resolve sales, stakeholder, and delivery issues in a timely manner

Facilitate internal communication and assembly of a delivery team for new engagements to include practice support, delivery (regional and/or practice), and account team members

Consolidate solution status and propose costing information across the project stakeholders

Perform sales/solutions risk and opportunity issue management and facilitate issue resolution with proper notification to all affected parties

Identify and coordinate the solution change control process

Experience with contract development and negotiations:

Statement of Work (SOW) contract language, risk mitigation, terms and conditions

Project Change Request (PCR) drafting

Sales Support, Solution Development & Solution Implementation: Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities as assigned

Partner with sales to own and drive new business opportunities and manage from initial practice engagement to closure

Responsible for assigned Practice specific Solutions, which includes the following:

Data analysis, resource modeling/team structure, Skills analysis/requirements, Pricing Assumptions, Proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ)

• Practice & Product Line Management

Perform periodic practice pipeline and opportunity analysis, product line review, and solution health checks with practice and delivery resources

Refine practice pipeline and product line attributes based upon metrics and analysis, as well as overall fit within the marketplace and technological changes

Support the development and execution of an Account Strategy in collaboration with internal stakeholders

• Leadership Responsibilities

Understand and manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk and assumptions, and customer satisfaction

Ensure solution design methodology is understood by team from opportunity assessment to project closeout; sales-to-delivery knowledge transfer

Ensure Sales and Solutions management methodology is followed on all client opportunities

Financial and contractual awareness of engagement profitability against revenue and gross profit goals

Ensure reasonable staffing levels and hours allocation are maintained based on scope of work

Maintain awareness for additional business opportunities, and support pursuit of future business through quality results and identification to internal stakeholders when additional business opportunities may present themselves

• Qualifications

Bachelors Degree or equivalent, relevant experience

10+ years broad experience in Service Desk, Deskside Services, Network Operation or IT Operations, of which at least 7 years is in professional services consulting

Experience in delivering projects/programs, including significant OCM aspects of those projects/programs

Experience in delivering and administrating client professional services agreements

Frequent interactions with external customers at the Director level or above; normal level of interactions is at the CXO level; established consulting and interpersonal skills with 10+ years experience

Ability to develop, market and sell services and products

Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies desired, but not required

• Requisite Abilities and/or Skills, and Business Acumen:

Tech Savvy: Strong conceptual and analytical skills with a strategic mindset. Anticipates and adopts innovations in business building digital and technology applications

Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment

Collaborates: Team player with experience leading and collaborating with cross-functional teams to deliver successful solutions. Build partnerships and work collaboratively with others to meet shared objectives.

Excellent oral and written communication skills (English language)

Superior communication and interpersonal skills

Situational adaptability: adapts approach and demeanor in real time to match the shifting demands of different situations

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Drives Results: consistently achieving results, even under tough circumstances.

Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.

Customer Focus: Builds strong customer relationships and delivering customer-centric solutions.