Modern Workplace Support Engineer (Intune / Microsoft 365)

About the role

Provide technical support to end users regarding laptop/PC devices, hardware, software, and applications. Perform troubleshooting, installation, configuration, re-imaging, and deployment of Windows OS-based devices using Microsoft Intune & 365. Handle basic network troubleshooting (LAN, WiFi, VPN) and ensure devices and systems function optimally. Document work through ticketing system and provide support and education to end users as needed.

Key responsibilities

• Provide technical support to end users for laptop/PC devices, hardware, software, and applications
• Perform troubleshooting, installation, configuration, re-imaging, and deployment of Windows OS-based devices using Microsoft Intune
• Handle basic network troubleshooting (LAN, WiFi, VPN)
• Ensure devices and systems function optimally
• Document work through ticketing system
• Provide support and education to end users as needed

About you

• Minimum S1 degree in Information Technology, Information Systems, Computer Engineering, or related field
• Minimum 1-2 year experience as IT Support, Helpdesk Support, or Desktop Support
• Proficiency in hardware and software troubleshooting for laptop/PC, Windows OS, and Microsoft 365
• Experience or capability using Microsoft Intune and understanding of basic networking (IP, LAN, WiFi, VPN)
• Familiar with ticketing system
• Good communication skills
• Willing to work onsite in Jakarta Pusat

PROJECT-BASED OPPORTUNITY.