Molecular Diagnostics Specialist, APAC

The role

The Molecular Diagnostics Specialist (MDxS) is the scientific and technical face of Biocartis towards laboratories and distributors across the APAC region. The MDxS trains end-users and distributors on the Idylla™ system and assays, provides pre- and after-sales support, and helps laboratories integrate Idylla™ into their workflows.

In addition, the role will include sales activities by generating demand with clinicians and closing the sales cycle in a number of accounts in the dedicated area, to ensure that sales and business objectives are met.

The MDxS is part of the APAC sales team and works closely with the other global Molecular Diagnostics Specialists and Technical Support Specialists, the Regional Managers, Customer Support, Product Management and Marketing.

The position is preferentially based in Singapore or Malaysia, field-based and requires approx. 50-75% of travel across the APAC region.

Accountabilities

Technical and scientific support (approx. 80%)

• Trains end-users and distributors on Idylla™ instruments and assays, on-site and remotely, adapting the training materials to the audience;

• Gives workshops and demonstrations and supports product launches in the region;

• Installs, upgrades and maintains Idylla™ instruments and guides customers through system acceptance;

• Provides application support by email, phone and on-site visits; troubleshoots standard cases independently and escalates complex ones;

• Analyses laboratory and hospital workflows and advises customers on how to integrate Biocartis solutions;

• Handles customer inquiries and complaints while building strong, long-term relationships with all customer stakeholders;

• Takes part in studies and scientific communications and represents Biocartis at local conferences;

• Feeds customer and distributor insights back to Product Management and Marketing;

Sales activities (approx. 20%)

• Identifies and qualifies new opportunities in the territory and grows existing accounts, including the uptake of new assays;
• Generating demand with clinicians and help them in a correct patient selection of the tests;
• Closing the sales cycle in a number of accounts in the dedicated area.

Who are we looking for ?

Master’s degree in molecular biology, biomedical sciences, biotechnology or a related scientific field, or equivalent through experience.

Must-have:

• Extensive knowledge of molecular biology;
• 3–5 years of experience in a comparable customer-facing technical or application role;
• Experience working in Singapore or Malaysia and the APAC region
• Willingness to travel approx. 50-75% of the time;
• Proven experience in delivering technical and/or scientific training, with excellent presentation skills;
• Fluent English, spoken and written.

Nice-to-have:

• Experience in the diagnostics or medical device industry, ideally molecular diagnostics or pathology;
• A broad understanding of pathology lab and sample workflows (pre-analytics) and basic oncology knowledge;
• Hands-on experience with NGS, qPCR or dPCR and GLP;
• Prior exposure to sales or distributor management;
• Familiarity with IVD regulation (CE-IVD/IVDR), lab accreditation standards (ISO 15189, CAP/CLIA) and the regulatory landscape of the APAC markets served;
• Working knowledge of Salesforce or another CRM;
• Fluency in one or more languages of the region, Japanese is a plus.

Profile

• A convincing communicator who explains a complex scientific message clearly and persuades different stakeholders with a "can do" attitude
• Customer-centric and result-driven: listens, proposes practical solutions and follows through;
• A self-starter who plans and prioritizes own work and performs well under time pressure;
• Analytical and curious, with an eye for improving how things are done;
• Comfortable with change and with the autonomy of a field-based role;
• Sales accumen with a drive to deliver on sales targets.

Our offering

We offer you an exciting job in a fast growing international and innovative environment where you can work with top entrepreneurs in the biotech industry. You can be part of a very dynamic, young and growing team. You will have freedom to shape your work and shape your job where you deem it necessary: we value your input.

We will offer a very market competitive compensation package linked to your regional responsibilties.