Monitoring Admin

Responsibilities

• Administer, configure, and maintain enterprise monitoring platforms, including SolarWinds, PRTG, and Site24x7, as well as data center facility monitoring through Liebert SiteScan.
• Ensure monitoring platforms remain healthy, patched, and upgraded through approved change management processes.
• Manage user access, roles, and permissions across monitoring tools.
• Onboard new servers, network devices, and applications into monitoring and remove decommissioned assets.
• Configure and optimize monitoring rules, thresholds, and alerts to minimize false alarms and improve event detection.
• Develop and maintain monitoring dashboards and views for the EOC and technical teams.
• Coordinate with Systems, Network & Security, Database, and Applications teams to define monitoring requirements and escalation procedures.
• Support 24/7 EOC operations by detecting, analyzing, escalating, and tracking events and incidents.
• Create, update, and track incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs.
• Support root cause analysis (RCA) for major incidents by providing monitoring data, logs, and event timelines.
• Manage monitoring platform changes through the Change Advisory Board (CAB).
• Prepare periodic availability and performance reports for infrastructure and services.
• Maintain monitoring configurations, alert matrices, and operating procedures, and provide training to EOC staff.
• Participate in knowledge transfer from the existing service provider and validate the current monitoring environment.

Requirements

• BSc. degree in Computer Science, Information Technology, or a related field.
• 5+ Yrs. of experience in IT infrastructure monitoring.
• Hands-on administration experience with SolarWinds and PRTG is mandatory.
• Strong knowledge of SolarWinds administration, including NPM and SAM modules.
• Good understanding of monitoring protocols and methods, including SNMP, WMI, ICMP, syslog, and agent-based monitoring.
• Working knowledge of Windows and Linux servers, networking fundamentals, and virtualization.
• Ability to analyze performance metrics, logs, alerts, and monitoring data.
• Experience with ServiceNow and ITIL processes, including Incident, Event, and Change Management.
• Experience with Site24x7 and NOC/EOC environments is preferred.
• SolarWinds Certified Professional (SCP) – Preferred.
• ITIL 4 Foundation – Preferred.
• Strong analytical skills, attention to detail, and effective communication in Arabic and English.
• Ability to coordinate with multiple technical teams and work effectively under pressure during major incidents.
• Availability for out-of-hours support and critical incidents when required.