Monitoring Center Operator

Job Title: Monitoring Center Operator

Industry: IT Operations / Security Operations

Location (city, state): Oklahoma City, OK

Assignment Type: Contract

Pay: $25.00 per hour

Work Schedule: Tuesday–Saturday, 2:00 PM–10:00 PM

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company: An established organization is seeking an Event Monitoring Center Operator to support enterprise technology systems, security monitoring, and incident response. This opportunity is ideal for professionals with an IT operations or security background who enjoy troubleshooting issues, monitoring alerts, and coordinating responses in a fast-paced environment.

Job Description: The Event Monitoring Center Operator monitors technology infrastructure, security systems, and operational alerts to help maintain system reliability and protect people and assets. This role serves as an initial point of contact for incidents, evaluates incoming alerts, documents activity, and coordinates escalations according to established procedures.

Candidates must have experience in IT/Technical Operations or Security Operations . Emergency dispatch and customer service experience are beneficial but cannot be the candidate’s sole professional background. Cross-training is provided to help team members develop additional technical and security operations skills.

Key Responsibilities:

• Monitor enterprise networks, applications, infrastructure, and security systems for alerts and disruptions.
• Evaluate alarms and system notifications to determine appropriate next steps.
• Troubleshoot basic technical issues and assist with identifying the causes of system outages.
• Investigate security events using video surveillance, access control platforms, and available system data.
• Escalate incidents to the appropriate teams based on established response procedures.
• Record incidents, actions taken, communications, and resolutions accurately.
• Assist with employee and visitor access management, including badge updates.
• Track service interruptions and communicate relevant information to operational teams.
• Coordinate with internal departments and external responders when incidents require additional support.
• Follow established operating procedures, security policies, and compliance requirements.
• Manage multiple alerts, communications, and tasks while maintaining awareness of ongoing activity.
• Participate in cross-training and develop expertise in IT systems or security operations.

Qualifications:

• Associate degree in Computer Science, Electronics, Electrical Engineering Technology, or a related technical field, or three years of relevant experience.
• Alternatively, one year of related experience combined with relevant professional certifications, such as CompTIA A+, Network+, Security+, or applicable Cisco certifications.
• Experience with physical access control systems is required.
• Professional experience in IT support, technical operations, network monitoring, security operations, or a related field.
• Strong troubleshooting, problem-solving, and incident management skills.
• Ability to prioritize multiple issues and follow established escalation procedures.
• Clear written and verbal communication skills.
• Familiarity with Microsoft Office, Windows environments, and common technical systems.
• Ability to learn new technologies, follow documented processes, and collaborate effectively with a team.

Additional Details:

• Fully onsite position; remote work is not available.
• Onsite interview required.
• Experience in IT/Technical Operations or Security Operations is required.
• Preferred IT experience includes help desk support, Network Operations Center (NOC) monitoring, enterprise infrastructure monitoring, ticketing systems, and technical troubleshooting.
• Preferred security experience includes Security Operations Center (SOC) monitoring, alarm response, surveillance systems, access control, and incident documentation.
• Emergency dispatch, public safety communications, and first-responder coordination experience are additional advantages.
• Customer service experience is beneficial when paired with relevant technical or security operations experience.
• Occasional overtime, holiday coverage, schedule changes, or after-hours emergency availability may be required.
• A pre-employment drug screening is required.
• No driving is required as part of the position.

Perks:

• Competitive pay of $25.00 per hour.
• Hands-on experience with enterprise technology and security systems.
• Cross-training opportunities across IT and security operations.
• Opportunity to develop incident response, troubleshooting, and monitoring skills.
• Collaborative, team-oriented work environment.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.