Monitoring Specialist

Job Responsibilities

1. Monitor platform wallet balance thresholds, transaction fee levels, and related operational alerts on a daily basis.
2. Identify and promptly address abnormal situations related to wallet balances, transaction fees, and other operational matters.
3. Follow up on user deposit and withdrawal inquiries escalated by the Customer Support team.
4. Assist with other wallet operations, monitoring, and related operational tasks as required.

Requirements

1. Prior experience in blockchain, digital assets, FinTech, or a related industry is preferred.
2. Basic understanding of blockchain principles and common on-chain operations.
3. Strong sense of responsibility, execution skills, and problem-solving abilities.
4. Ability to work effectively in a fast-paced environment.
5. Willingness to work on public holidays and rotating shifts, and to be on duty as required by business needs.
6. Ability to accommodate monitoring schedules during non-standard working hours, including nights and weekends, when required.