Monitoring Technician

Job Summary
We are seeking multiple detail-oriented, tech-savy, and dependable Monitoring Room Technicians to join our team monitoring clients who are enrolled in court-ordered electronic monitoring programs. This position plays a vital role in supporting public safety, judicial compliance, and offender accountability.

As a Monitoring Room Technician, you will be responsible for the real-time tracking, enrollments, and reporting of individuals under judicial supervision. You will work closesly with probation officers, judicial staff, and law enforcement to ensure that clients adhere to their court ordered conditions. This includes monitoring GPS location data, responding to alerts such as zone violations, tampering, and maintaing accurate records for legal review.

Ideal candidates demonstrate exellent judgement, and are committed to upholding the integrity of our montioring systems. If you're passionate about making a difference in your communities and have a strong eye for detail, we encourage you to apply and become part of a team that values precision, accountability, and public service.

Duties

• Monitor real-time GPS and electronic tether data for assigned clients.
• Ensure compliance with court ordered boundaries and curfews.
• Respond to alerts including zone violations, tampering, and equipment malfunctions.
• Document all activity, incidents, and technician responses in monitoring softwares.
• Generate and submit reports for supervising agencies and court officials.
• Communicate with law enforcement, probation officers, and field technicians as needed.
• Create and respond to multiple emails daily.
• Troubleshoot basic device issues and escalate technical problems appropriately.
• Maintain confidentiality and adhere to legal standards.
• Schedule appointments for new enrollments.
• Data Entry
• Install/ Remove electronic monitoring devices.

Qualifications

• Skilled at typing (50 - 60 wpm)
• Attention to Detail
• Good communicator
• Ability to Multi Task
• Professional phone etiquette
• Problem solving abilities
• Observational and attentive skills

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Paid training

Ability to Commute:

• Warren, MI 48093 (Required)

Ability to Relocate:

• Warren, MI 48093: Relocate before starting work (Required)

Work Location: In person