Mortgage Administrator

Mortgage Case Handler

Location: Chester
Working Hours: Monday to Friday
Salary: Competitive, depending on experience

We’re looking for an experienced Mortgage Case Handler to join a growing and professional team based in Chester.

This is a fantastic opportunity for someone with a strong background in the mortgage industry who understands the importance of providing an efficient, accurate and first-class service throughout the mortgage application process.

The Role

As a Mortgage Case Handler, you will be responsible for managing mortgage applications from submission through to completion, ensuring cases progress smoothly and efficiently while keeping clients, lenders and advisers fully informed.

Your responsibilities will include:

• Managing a portfolio of mortgage applications from submission through to completion
• Liaising with mortgage advisers, clients, lenders, solicitors and other relevant parties
• Preparing and submitting mortgage applications accurately
• Monitoring cases and proactively chasing outstanding information and documentation
• Responding to lender queries and managing any issues that arise during the application process
• Keeping clients updated regularly on the progress of their application
• Ensuring all documentation and records are accurate and compliant
• Managing deadlines and prioritising workload effectively
• Providing a high level of customer service throughout the mortgage journey

About You

We’re looking for someone who has previous professional experience within the mortgage sector, ideally with hands-on experience managing mortgage cases from application through to completion.

You will be:

• Experienced within a mortgage administration or case-handling environment
• Highly organised with excellent attention to detail
• Confident communicating with clients and industry professionals
• Proactive and able to manage your own workload
• Comfortable working to deadlines and managing multiple cases
• Customer-focused with a professional and personable approach
• Knowledgeable about the mortgage application and completion process

Why Join?

This is an excellent opportunity to join a growing business where your experience will be valued and where you can play an important role in delivering an exceptional service to clients.

If you’re an experienced mortgage professional looking for your next opportunity in Chester, we’d love to hear from you.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person