Mortgage Advice Reviewer

UK-Solihull

Mortgage Advice Reviewer - Birmingham Business Park - Hybrid Part of LSL Property Services, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network and operate within the Financial Service sector. Based within our Solihull HQ on the Birmingham Business Park, B37 (and Home) we are looking to recruit a Mortgage Advice Reviewer for our Customer Outcomes Team (Compliance).

The role is partial home working and partial office based in Solihull with 3 days home working and 2 days in the office PRIMIS Mortgage Network prides itself in supporting Mortgage and Protection advisory experts in delivering the very best in quality customer service. Through an effective and efficient service of high-quality tailored advice, we believe our customers should receive a service that they want to go back to.

The objective of this role will be to support the Head of Advice Support Team with effective management of risk via the First Line of defence through review of member files for suitability of advice, in line with PRIMIS guidance and Service Level Standards.

To fulfil this - the role holder will amongst other duties review allocated cases to assess suitability of advice and adherence to Consumer Duty , recording activity and outcomes in line with departmental standards and SLAs. Providing feedback to the Adviser over the telephone, completing a walkthrough of the remedial actions to support any development or training needs. You will build positive, beneficial relationships with Advisers through regular contact and feedback provided to them and report any breaches of PRIMIS and FCA standard through the correct channels.

The successful candidate will have a strong analytical ability and be able to work effectively as part of a team. You will be an excellent communicator and have a keen eye for attention to detail along with the ability to work under pressure and to prioritise your workload.

The candidate must be fully CeMap (or equivalent) qualified to be considered for this role. The salary for the role is £29,000 The role is on a fixed term contract of 12 months If you are interested in applying for this position, please forward your CV with covering letter in confidence to [email protected] of the PRIMIS in house recruitment function

We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier, please let us know.

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